Collect Plus

COLLECT PLUS

You can use Collect+ to return items to our warehouse if you are in the UK. This costs £3 for returns and it will be deducted from your refund. 

This service is free for exchanges when your item is returned in exchange for a different size or colour.

This service is also free if you are returning a faulty item but you must contact our Customer Service Team prior to sending your return. You can contact the Customer Service Team on 020 7808 4606 Monday-Friday 8am-6pm (excluding public holidays).

Please note: The Collect+ service can only be used for parcels under 10kg in weight and 50cm x 50cm x 60cm in size.

How to make a return using Collect +

Step 1: Complete the returns form which was received with your order (on the reverse of your dispatch note).

Step 2: You can download and print a returns label for your return by visiting www.collectplus.co.uk/mountainwarehouse

Step 3: Complete the Collect+ label by putting your shipment number into the correct field and attach the label securely to your return.

Collect Plus

Step 4: Take your return to your nearest Collect+ location which can be found on the Collect+ website www.collectplus.co.uk/orders/new

Step 5: Please make sure you are given a Collect+ receipt which will contain your unique tracking reference.

Collect Plus

Step 6: Returns via Collect+ can take 3-5 working days to be delivered and you can track the whereabouts of your return using your unique reference at www.collectplus.co.uk/track/new

When your return is received we will process your exchange or refund within 2 weeks.