At Mountain Warehouse we treat customers’ personal information and details
extremely seriously. This document is intended to explain how we protect and use
the information supplied by you when you place an order.
We comply fully with Data Protection Act 1998, and we respect the spirit of the
law as well as the letter.
We endeavour to keep your information accurate and up to date at all times. Should
you become aware that any information held by us is inaccurate please contact us
any time either by telephone, fax, post or e-mail (email@example.com) informing
us of the inaccuracy.
When you place an order with us we will need to know your name, address and other
such information including e-mail address and telephone number. We store this information
for the purposes of providing you with the very best possible service. The relevant
information may be used by us, our agents or sub-contractors as a method to support
our relationship with you. This includes communicating with you on matters concerning
new products, special offers and any other service related matters.
We undertake not to provide you with any communication that you do not require.
If you don’t wish to receive communication by any of the following methods;
post, fax, telephone and e-mail (firstname.lastname@example.org), please inform us by
any of the previous methods of your preference to opt-out of any of these services.
From time to time we may make your details available to carefully selected companies
who we think may be able to offer services or products of interest to you. If you
don’t wish your details to be passed to any such company please inform us
by any of the following methods; post, fax, telephone and e-mail (email@example.com)
All your data is stored on our Host Server and is password protected to ensure no
unauthorised access is possible. In addition, our website is secured by ‘SSL
Secured (128 bit) Encryption’ system. All credit/debit card transactions are
only processed when the order has reached our Host Server and not directly from
the website. Furthermore, the charging of all credit/debit card transactions only
takes places at the point of despatch of your order and not on receipt of it. This
is intended to give you the utmost protection and total peace of mind at all times.
When you visit our website we send your computer a ‘cookie’. Cookies
help us to track basic visitor information in order that we can better tailor the
site to our visitors’ needs. Most web browsers automatically accept cookies
but you can disable this function by changing your browser settings if you so wish.
Cookies are text-only strings of information that a website transfers to the cookie
file of your browser on your computer’s hard disk so that the website can
remember who you are.
A cookie will typically contain the name of the domain from which the cookie has
come, the "lifetime" of the cookie, and a value. Cookies may be used to
compile anonymous, aggregated statistics which provide a better understanding of
how a website is being used. You cannot be identified personally in this way.
You can easily delete any cookies that have been installed in the cookie folder
of your browser and you can also stop cookies being stored on your computer in future.
In order to do this you should refer to your browser’s instructions by clicking
"help" in your browser menu. Further information on deleting or controlling
cookies is available at www.aboutcookies.org.