If we receive an order before 12 noon Monday-Friday, we aim to dispatch the order the same day. Orders received after 12 noon will be dispatched the following working day. You should receive your delivery within 48 hours of dispatch. Although we do our very best to ensure swift dispatch and delivery, we cannot guarantee these times. We will send you an email as soon as your order has been dispatched.
If you have ordered an Ordnance Survey map, it may take up to 5 working days to deliver it, so if you have ordered a map and other items, we may send your order in two parts to speed up delivery.
Delivery charges are applied according to the value of your order. Our current charges are:
| TOTAL ORDER VALUE |
DELIVERY CHARGE |
| From £0 to £30.00 |
£3.95 |
| From £30.01 to £74.99 |
£5.95 |
| £75 and over |
FREE DELIVERY |
We use Parcelforce and Royal Mail to deliver our parcels. Your order will be delivered by either Royal Mail or Parcelforce depending on the size, weight and value of the order.
Most parcels will need to be signed for on delivery. If you are not home during normal working hours, please use an alternative address, e.g. work address.
If you need any further information, please refer to our FAQ's or contact the online support department on the Contact Us page.