Returns Policy

If you would like to return an item, for whatever reason, it must be within 28 days of receipt. Unfortunately we cannot accept a return more than 28 days after you have received the item unless the item is faulty.

You may find it more convenient to return or exchange an item at one of our stores. Use our Store Locator to find a Mountain Warehouse store near you. You will need to bring along the delivery advice that you received with the goods. Please note that the range available in store may differ from that on the website so please telephone ahead to check the availability of a specific item.

We will include a returns form with your delivery which you should send with the goods if you are returning them to our warehouse. To return the goods directly to the warehouse please send them to:

Mountain Warehouse Returns
Elite Group Logistics
Wortley Moor Road
Wortley
Leeds
LS12 4JH

The goods must be returned at your cost. We will not refund any costs incurred unless the item is proven to be faulty, or we have sent you an incorrect item.

The products must be in their original packaging and in an unworn/unused condition. In the case of footwear, this means that the footwear must not have been worn outside or treated in any way.

When returning BUY ONE GET ONE FREE items, you must include both products to ensure a full refund is given.

If your item is faulty or not as described and more than 28 days have passed, please contact us via our online support department by emailing info@mountainwarehouse.com or by phoning our customer service department on 0207 8012599.

If you are returning an item which is faulty, or an incorrect item, we will refund you the postage costs incurred as stated below:

• Parcels under one kilo: Second Class Royal Mail Recorded service.
• Parcels over one kilo and under 3 kilos: First Class Royal Mail Recorded service.
• Parcels over 3 kilos: We will arrange a courier collection. Please contact us via the online support department on the Contact Us page.

If you need any further information, please refer to our FAQ's or contact the online support department on the Contact Us page.