I was surprised (after what I'd read) to get not very good customer service in the shop in Bristol. 2 staff members didn't seem at all interested and had a tacky work environment humour going on. I asked if the jacket I tried on was not way too large as it seemed 'massive'. Although it was only a MEDIUM. The bloke assistant said 'it's not overly massive'. I was interested in a jacket up high on display near the ceiling as I wanted to check the material/texture, but the female staff person said 'they're only extra small'. Whether this was true I don't know but I was too embarrassed to ask again so that I could check it out and buy different size online. In the end I left, very disappointed with my visit, took a chance and bought this jacket online in MEDIUM. It's very good. Looks like tweed from a distance but is smooth polyester/plastic. Very happy with the jacket, although beware that with MW, MEDIUM actually means LARGE.