Had already researched walking poles on line, liked the look of this one, on entering the store & checking the display this particular pole was not on display. Staff member Phillip came across & explained how the poles worked & showed how to adjust them. He realised without prompting that this model was not on the display, explained that this model was upstairs & went & got two for us to see. Showed us how to adjust them if they would not stay secure. Phillip was very helpful and attentive.