How to make a return using Collect +
Step 1: Complete the returns form which was received with your order (on the reverse of your dispatch note).
Step 2: You can download and print a returns label for your return by visiting www.collectplus.co.uk/mountainwarehouse
Step 3: Complete the Collect+ label by putting your shipment number into the correct field and attach the label securely to your return.
Step 4: Take your return to your nearest Collect+ location which can be found on the Collect+ website www.collectplus.co.uk/orders/new
Step 5: Please make sure you are given a Collect+ receipt which will contain your unique tracking reference.
Step 6: Returns via Collect+ can take 3-5 working days to be delivered and you can track the whereabouts of your return using your unique reference at www.collectplus.co.uk/track/new
When your return is received we will process your exchange or refund within 2 weeks.