Collect Plus


You can use Collect+ to return items to our warehouse if you are in the UK. This costs £3 for returns and it will be deducted from your refund. 

This service is free for exchanges when your item is returned in exchange for a different size or colour.

This service is also free if you are returning a faulty item but you must contact our Customer Service Team prior to sending your return. You can contact the Customer Service Team on 020 7808 4606 Monday-Friday 8am-6pm (excluding public holidays).

Please note: The Collect+ service can only be used for parcels under 10kg in weight and 50cm x 50cm x 60cm in size.

How to make a return using Collect +

Step 1: Complete the returns form which was received with your order (on the reverse of your dispatch note).

Step 2: You can download and print a returns label for your return by visiting

Step 3: Complete the Collect+ label by putting your shipment number into the correct field and attach the label securely to your return.

Collect Plus

Step 4: Take your return to your nearest Collect+ location which can be found on the Collect+ website

Step 5: Please make sure you are given a Collect+ receipt which will contain your unique tracking reference.

Collect Plus

Step 6: Returns via Collect+ can take 3-5 working days to be delivered and you can track the whereabouts of your return using your unique reference at

When your return is received we will process your exchange or refund within 2 weeks.