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Refunds and returns
In light of recent government announcements, we have extended our refund policy. Any purchases made online or in store since 1st October 2020, you will be able to return these to us up to the 2nd May 2021.
We are sorry you cannot return in-store purchases through our warehouse.
For online purchases, you can send your return to our warehouse by clicking here. Please wait 14 days following your return being sent before contacting us. When we receive your return, we will email you with an update.
If you can't find your Return form, please click here to print a blank form.
If you require any more immediate support, please contact our customer service team on the phone number below.
Call Us
We're open :
- Monday to Friday:
- 24 Hours 4am EST Mon to 5pm EST Fri
- Saturday & Sunday:
- 4.00am - 12.30pm EST
- Bank Holidays:
- 4.00am - 12.30pm EST
- CA:
- +1 888-619-0649
- UK:
- +44 (0) 20 3828 7700
- US:
- 1-866-313-2493
Write To Us
Mountain Warehouse Customer Service,
Shillingwood House, Ground Floor
Westwood Way, Westwood Business Park
COVENTRY
CV4 8JZ
UNITED KINGDOM
(please see FAQs for Returns Address)
Visit Us
Visit us at one of our stores, see the store locator.