Need to speak to someone?
There are lots of ways to get in touch.
Phone, email, letter, visit us in store
You can also find lots of useful information in our Frequently Asked Questions
Canada Shipping – All orders ship from Canada
On orders over $100 with Members Reward Card
$10 on all other orders
FREE Over $100 with Members Reward Card, Or $10 on all other orders
Normal shipping time is 2-5 working days (tracked service).
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that shipping will not be affected by events outside our control. Under these circumstances, shipping charges will not normally be refunded.
We are currently unable to ship some large/heavy items. In the instance we are not able to ship your item, it will be cancelled and we will notify you.
Unfortunately we are not able to ship to the following areas
These exception areas include: Yukon, Northwest Territories, Nunavut & the following postal codes:
V0W, V0C, V0T, V0J, V8J, V0V, V8G, V8C, V0T, V1J, V1G
R0B, R8N, R8A, R9A, R0L
T0H, T8S, T0G, T0A, T0P
S0M, S0J, S9X, S0P, S0E, S0L, S0N, S4H, S0C, S4A
G8P, G0V, G0W, G0T, G0H, G0G, G5B, G0C, G4X, G0C, G0J, G5J, G4W, G0E, G5H, G0K, G5R, G0L, G5T, G5A, G8M, G8J, G8L, G8K, G8H, G8N, G7P, G7B, G7N, J1T, J0A, J1Z, J5V, J3T, J6E, J0R, J8C, J0T, J0K, J9L, J9E, J0X, J0W, J0M, J0Z, J9P, J0Y, J9P, J9T, J9Z, J0T
P0V, P9N, P8T, P8N, P0W, P0Y, P0X, P9A, P0T, P0L, P5N, J0T
Newfoundland & Labrador
A0P, A0R, A2V, A0K, A0A
On orders over $50
$5 on all other orders
FREE, Or $5 on orders under $50
Available in store 2-5 working days later.
Choose from any of our stores nationwide. Your Click and Collect order will be delivered to your selected Mountain Warehouse store within 2-5 working days. An email will be sent confirming it is ready to collect upon its arrival in the store.
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.