Neo Direct

Delivery & Returns:

UK Deliveries

• FREE UK Mainland and Northern Ireland Standard Delivery within 3-5 working days

• No delivery to Scottish Highlands, Isle of Man, Isle of Wight & Isles of Scilly

• Orders are sent via Evri or DPD

UK Return & Refund Policy

• Orders can be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Returns are free

• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method:

• To return your order, create your freepost return label at https://our-returns.dpd.co.uk/NEO_DIRECT_RETURNS

• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged

• Take your package to your nearest drop off point. To find your nearest drop-off point, visit: https://www.dpdlocal-online.co.uk/products-and-services/dpd-drop-off

• Please retain proof of postage until it has been confirmed that your refund has been processed.

• Please note that items sold by Neo Direct cannot be returned to Mountain Warehouse stores

Return address: Unit 1A Darnall Works Butterley Street Leeds LS10 1AW United Kingdom

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

All Neo Direct products come with a 12-month guarantee from the date of purchase. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer either a replacement part/ complete item or a full refund for all faulty items purchased from the Mountain Warehouse website.

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