Here in the UK, we've been highly visible in high street stores for more than 30 years and you'll probably know us best for our branded ranges such as totes® umbrellas, totes® toasties slippers and slipper-sox (hands up if you've never had a pair of those!) plus ISOTONER® gloves, hats and scarves.
FREE UK Standard Delivery within 3-5 working days on orders over £30
£2.95 UK Standard Delivery on orders under £30
£6.99 UK Express Delivery within 2-3 working days
Orders are sent via Royal Mail for standard delivery or Parcelforce for express delivery
Please note that orders placed during the weekend or on official holidays will be processed the next working day
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/1190
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged
Take your package to your nearest drop off point. To find your nearest drop-off point, visit
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Totes Isotoner cannot be returned to Mountain Warehouse stores.
Return address:
Totes ISOTONER (UK) Ltd, Eastman House, Radford Crescent, Billericay, Essex, CM12 0DN.
For more information or help, please contact Mountain Warehouse's Customer Care.
We will refund the purchase price together with the delivery charge for any product which is delivered in a damaged or faulty condition.
Alternatively, and at our discretion, totes ISOTONER will replace the product with the same, or a similar, product (subject to stock availability). Please follow the returns procedure enclosed with the product. Please obtain and retain proof of return to us and allow 21 days from our receipt of your product for your refund to be processed or a replacement product to be despatched.
We reserve the right to refuse to issue a refund/replacement product and to recover the cost of the return delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is because of normal wear and tear. We do ask that we are advised of damaged or faulty products as soon as possible and that they are returned to us promptly.
Nothing in this section or elsewhere in these Terms & Conditions or in our returns policy affects your statutory legal rights. All totes ISOTONER products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
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