Help

Returns

Refunds and returns

In light of recent government announcements, we have extended our refund policy. Any purchases made online or in store since 1st October 2020, you will be able to return these to us up to the 2nd May 2021.

We are sorry you cannot return in-store purchases through our warehouse.

For online purchases you can send your return to our warehouse. Please wait 14 days following your return being sent before contacting us. When we receive your return, we will email you with an update.

 If you can't find your Return form, please click here to print a blank form.

If a product isn’t right for you, you can return it to us within 30 days of purchase for a refund. Please see our full Returns Policy for more information. This does not affect your statutory rights.

Returns must be:

  • Accompanied by your dispatch note
  • In the original packaging and/or with the original tags attached
  • In an unworn condition, footwear must not have been worn outside

Any return that is sent back to our warehouse without a completed returns form or not ‘as new’ will be refused. If you believe your item to be faulty or incorrect please contact Customer Service before completing the return.

NZ Returns

To Warehouse
To Store