Storm Care

Delivery & Returns:

UK Deliveries

• FREE UK Standard Delivery within 3-5 working days on orders over £25

• £3.89 UK Standard Delivery on orders under £25

• Orders are sent via Royal Mail

UK Return & Refund Policy

• Orders can be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery

• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method:

• Pack the items to be sent back securely in suitable protective packaging

• Print and fill out the return slip, and make sure to include it inside the package you're returning.

• You can download the return slip here.

• Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.

• Please retain proof of postage until it has been confirmed that your refund has been processed.

• Please note that items sold by Storm Care cannot be returned to Mountain Warehouse stores

Return address: Storm Care Solutions Ltd No.1 Key Point Keys Road, Alfreton DE55 7FQ

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

All Storm Care Solutions Ltd products come with a 2 year guarantee

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch. We will review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.

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