Mountain Warehouse, Eastern Mountain Sports & Animal Product Guarantees

We build our product to last and aim to provide you the best quality at the best prices.

All of our Mountain Warehouse, Eastern Mountain Sports and Animal products with a 12-month guarantee.

Great news! For a growing range of our products, some of our styles are now guaranteed beyond 12 months

If your product includes the “2 year guarantee” tag, you are protected for 2 years against faults.

If your product includes the “3 year guarantee” tag, you are protected for 3 years against faults.

How do I register for my extended guarantee?

You're covered, no extra steps required! Your paper receipt is valid for the extended guarantee. However, we recommend opting for an eReceipt when purchasing an eligible product. This way, we’ll have a record of your purchase—making it even easier if you ever need to use your guarantee. All that’s left for you to do is enjoy wearing it!

*All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear. Please retain your proof of purchase.