Accessibility Statement for Mountain Warehouse
This statement applies to content published on the domain: ‘https://www.mountainwarehouse.com’.
This website is managed by Mountain Warehouse. It is designed to be used by as many people as possible, including persons with disabilities.
You should be able to:
zoom up to 200% without problems
navigate most of the website using just a keyboard
navigate most of the website using a modern screen reader and speech recognition software (on your computer or phone)
This website is designed to comply with the level ‘AA’ of the Web Content Accessibility Guidelines (WCAG) version 2.2.
Compliance status
This website is partially compliant with Web Content Accessibility Guidelines (WCAG) version 2.2 level AA. See ‘Non-accessible content’ for more details.
The website was last tested on 05 August 2025.
Preparation of this statement
This statement was prepared on 07 August 2025.
The statement is based on a review of a representative sample of web pages, using a combination of manual and automated testing.
Feedback
We welcome your feedback on the accessibility of the Mountain Warehouse website. Please let us know if you encounter accessibility barriers:
Phone: 0203 828 7700
Contact form: Write to us
(please refrain from providing sensitive information in the form, e.g. any information that would reveal personal financial information, information related to your health, or any other sensitive topic).
We try to respond to feedback within 15 business days from the date of receipt of the enquiry by the responsible department.
Compatibility with browsers and assistive technology
The Mountain Warehouse website is designed to be compatible with the following most used assistive technologies:
the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari browsers;
in combination with the latest versions of NVDA, VoiceOver and TalkBack.
Technical specifications
The accessibility of the Mountain Warehouse website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
HTML
WAI-ARIA
CSS
JavaScript
Non-accessible content
Despite our best efforts to ensure the accessibility of the Mountain Warehouse website, we are aware of some limitations, which we are working to fix. Below is a description of known limitations and potential solutions. Please contact us if you encounter an issue not listed below.
Known limitations for the Mountain Warehouse website:
Homepage banner – It has key text as part of the image. We plan on separating the text from the image by the end of 2025.