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Refunds and returns

In light of recent government announcements, we have extended our Christmas refund policy for returns to store by an additional 60 days, you will now be able to return store purchases bought from 1st October 2020  right up to the 2nd May 2021.

We are sorry you cannot return in store purchases through our warehouse.

For online purchases you can send your return to our warehouse by clicking here. Please wait 14 days following your return being sent before contacting us. When we receive your return, we will email you with an update.

   If you can't find your Return form, please click here to print a blank form.

 If you require any more immediate support, please contact our customer service team on the phone number below.

 

How can we help you today?

Call Us

We're open (GMT +1):

Monday to Friday:
24 Hours 9.00 Mon to 22.00 Fri
Saturday & Sunday:
10.00 - 18.30
Bank Holidays:
10.00 - 18.30

UK:
+44 (0) 20 3828 7700
Germany:
+49 (0) 800 182 5200
France:
+33 1 82 88 84 74
US:
1-866-313-2493

Write To Us

Mountain Warehouse Customer Service, 
Shillingwood House, Ground Floor
Westwood Way, Westwood Business Park
COVENTRY 
CV4 8JP

(please see FAQs for Returns Address)

Visit Us

Visit us at one of our stores, see the store locator