Help
Help Menu
Need to speak to someone?
There are lots of ways to get in touch.
Phone, email, letter, visit us in store
You can also find lots of useful information in our Frequently Asked Questions
+44 (0) 20 3828 7700
Delivery
**Due to the current climate some of our deliveries are taking a little longer than expected, we appreciate your patience and apologise for any inconvenience.**
EU Delivery
On orders over €60
€5 on all other orders
FREE, Or €5 on orders under €60
ExclusionsNormal delivery time is 7-10 working days for all countries.
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
We are currently unable to ship some items internationally. In the instance we are not able to ship your item, it will be cancelled and we will notify you.
On orders over €90
€8 on all other orders
FREE, Or €8 on orders under €90
ExclusionsNormal delivery time is 7-10 working days for all countries.
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
We are currently unable to ship some items internationally. In the instance we are not able to ship your item, it will be cancelled and we will notify you.
€11
ExclusionsNormal delivery time is 7-10 working days for all countries.
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
We are currently unable to ship some items internationally. In the instance we are not able to ship your item, it will be cancelled and we will notify you.
€14
ExclusionsNormal delivery time is 7-10 working days for all countries.
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
We are currently unable to ship some items internationally. In the instance we are not able to ship your item, it will be cancelled and we will notify you.
UK Delivery
€6.95 on all orders
FREE, Or €6.95 on orders under €76.99
ExclusionsOur Express delivery service is available for the majority of UK postcodes. Due to Courier restrictions Next Working Day Delivery is not available to the Highlands, Islands and Northern Ireland.
Orders placed after 5pm on Saturday and anytime on Sunday will be dispatched on Monday, for delivery on Tuesday.
Next Working Day = Monday to Friday, excluding Bank Holidays
Express Service is not available for post codes beginning with: AB, DD8-11, KW15-17, ZE1-99, GY1-99, JE1-99, PA20, PA21-33, 35-40, PH49-50, PA34 Mainland, PA34 Island, PA42-49, PA41, PA60, PA61, 77-78, PA62-72, 74-75, PA73, 76, HS9-99,PH36-39, PH40-41, PA80, PH41 2, PH42-44,KA27-28, HS1-8, IV41-51, IV1-32, 36-40, 52-54, 63, 55-56 PH19-26,30-35 KW1-14,IM1-99,TR21-25, BT1-99
Orders that include multiple large or bulky items may exceed the weight and dimensions accepted by our next day courier. In this instance your order will be put on to a different delivery service and will be delivered within 48 hours. We will endeavour to notify you if your order is not able to be delivered on our next day working day service.
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
On orders over €60
€5 on all other orders
FREE, Or €5 on orders under €60
ExclusionsTo Highlands and Islands + 1 day
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
