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You can also find lots of useful information in our Frequently Asked Questions
+44 (0) 20 3828 7700
Returns
If a product isn’t right for you, you can return it to us within 30 days of purchase for a refund. Please see our full Returns Policy for more information. This does not affect your statutory rights.
Returns must be:
- For all returns, the product must be in its original packaging and in an unworn/unopened condition. In the case of footwear, this means the item must not have been worn outside.
- Returns sent back to our warehouse without a completed Returns Form or that are not ‘as new’ will be refused.
- The returns portal will generate a returns label that you will need to apply to the outside of your parcel and take to your local post office
- Some locations incur a charge, this will be indicated based on your location, and you will be shown any charges and asked to complete payment before completing your return.
- If you believe your item to be faulty or incorrect please contact customer service before completing the return.
Should you have any questions or need further information please Contact Us, one of our friendly Customer Service Team will be happy to help.
***Extended Christmas Returns***
For any gift purchased online from the 1st November, a return can be made up until the 26th January 2020. Please select your country below.
All our usual returns T’s & C’s apply.
Europe Returns
Return Option
You can return an item bought online direct to our warehouse via the returns the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
RETOURS
Vous avez la possibilité de retourner un article dans une période de 30 jours suivant la réception de votre commande. Une fois ces 30 jours dépassés, nous ne serons pas en mesure d’accepter un retour, sauf si l’article est défectueux.
Vous pouvez retourner un produit acheté en ligne directement à notre entrepôt via notre portail de retours. Veuillez remplir le formulaire de retour, situé sur la facture, et joignez-le à votre colis.
Comment retourner mon article?
- Veuillez cliquer sur le lien ci-dessous pour accéder à notre centre de retours et suivez les consignes ci-après afin de procéder à votre retour:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Complétez les informations relatives à votre commande
2.Remplissez vos informations personnelles
3.Confirmez vos détails
4.Sélectionnez votre méthode de retour
5.Créez l’étiquette de retour
6.Empaquetez votre retour soigneusement, n’oubliant pas de joindre la facture
7.Collez l’étiquette sur le colis
8.Déposez le colis au point relais choisi
9.Il peut prendre jusqu’à 14 jours pour que votre retour soit traité et que le remboursement soit effectué
Pour tout retour, les conditions ci-dessous doivent être remplies.
- Pour tout retour, le produit doit être dans son emballage d'origine, ne doit pas être porté / pas ouvert. Dans le cas des chaussures, cela signifie que le produit ne doit pas avoir été porté à l'extérieur.
- Les retours envoyés à notre entrepôt sans le formulaire dûment rempli ou n’étant pas «comme neufs» seront refusés.
- Le portail de retours créera une étiquette prépayée GRATUITE que vous devrez coller à l’extérieur du colis avant de le présenter dans votre point relais local.
- Si vous estimez que votre article est défectueux ou incorrect, nous vous invitons à contacter notre service client avant de procéder au retour.
You can return an item bought online direct to our warehouse via the returns the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
RESI
Se desidera restituire un articolo, potrá farlo entro 30 giorni dalla data sulla ricevuta. Oltre i 30 giorni non saremo in grado di accettare il reso, a meno che il prodotto non sia difettoso.
Potrá restituire un articolo acquistato online direttamente al nostro magazzino, seguendo le indicazioni del link qui sotto. Si prega di compilare il modulo di reso ricevuto col suo ordine e inserirlo nel pacco.
https://mountainwarehouse.intelligentreturns.net/main/landing
1. Compilare i dati dell’ordine
2. Compilare i dati personali
3. Confermare i suoi dettagli
4. Selezionare il metodo di reso
5. Creare l’etichetta di reso
6. Confezionare il pacco adeguatamente, includendo il modulo di reso
7. Incollare l’etichetta di reso esternamente al pacco
8.Consegnare il pacco presso l’ufficio resi piu vicino
9. Il suo rimborso verrá effettuato entro 14 giorni dalla data di invio
Condizioni
- Per tutti i resi, il prodotto non deve essere stato indossato e restituito nella sua confezione originale. In caso di acquisto di calzature, queste non devono essere state indossate all’esterno.
- Resi inviati al nostro magazzino senza il modulo di reso compilato e che non sono “come nuovi” saranno rifiutati.
- Il portale genererá l’etichetta di reso, che dovrá essere incollata esternamente al pacco e consegnato all’ufficio postale.
- In alcune regioni sará necessario un pagamento, in base alla zona, il pagamento é richiesto prima di completare il reso.
- Se ritiene il suo capo essere difettoso, la preghiamo di contattare il servizio clienti prima di completare il reso.
You can return an item bought online direct to our warehouse via the returns the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
DEVOLUCIONES
Si desea devolver un artículo, el plazo de devoluciones es de 30 días a partir de la fecha de recepción del mismo. Después de ese periodo, no podemos aceptar devoluciones a no ser que el producto sea defectuoso.
Puede devolver un artículo comprado online directamente a nuestro almacén a través del siguiente enlace de devoluciones. Por favor, rellene el documento de devoluciones que viene en la hoja de pedidos y póngalo dentro del paquete.
How do I return my item?
- Haga clic en el enlace que le llevará a nuestro portal de devoluciones y siga estas sencillas instrucciones para completar su devolución:
https://mountainwarehouse.intelligentreturns.net/main/landing
1. Rellene el registro con su número de pedido
2. Introduzca sus datos personales
3. Confirme sus datos personales
4. Elija el método de devolución
5. Genere la etiqueta de devoluciones
6. Adjunte el formulario de devolución en el interior del paquete
7. Imprima la etiqueta y péguela en el exterior del paquete de devolución
8. Devuelva el artículo mediante el método que haya elegido y llévelo el artículo a devolver al punto de entrega que más le convenga
9. El proceso de reembolso y/o devolución puede tardar hasta 14 días laborales desde la recepción del mismo.
Conditions
- Todas las devoluciones deben ser enviadas en su embalaje original y en buenas condiciones. Por motivos de higiene, el calzado no debe haber sido usado.
- Las devoluciones enviadas a nuestro almacén sin el formulario debidamente cumplimentado o en malas condiciones serán rechazadas.
- El portal de devoluciones generará una etiqueta de devolución que deberá colocarse en el exterior del paquete y llevarlo al punto de entrega más cercano.
- Algunos lugares tienen un cargo extra que se establecerá en función de su ubicación y lo verá antes de completar su devolución.
- Si cree que el artículo tiene algún defecto o es incorrecto, le rogamos que se ponga en contacto con el servicio de atención al cliente antes de completar y registrar su devolución.
You can return an item bought online direct to our warehouse via the returns the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.managemyreturn.com
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4.Tell us what you are returning
5. Select your returns method
6.Generate Returns label
7.Package your return appropriately, including your completed returns form
8.Apply label to outside of your return
9.Drop the parcel of at your local drop off location
10.It may take up to 14 days from the day of sending, for your return and refund to be processed
Warenrückgabe
Wenn Sie einen Artikel zurückgeben/umtauschen möchten, können Sie dies innerhalb von 30 Tagen nach Erhalt der Ware tun. Nach 30 Tagen Rückgabeoption ist es uns leider nicht mehr möglich die Ware anzunehmen, es sei denn das Produkt weist einen Mangel auf.
Wie gebe ich einen Artikel zurück?
- Klicken Sie auf den folgenden Link um zu unsem Retouren-Center weitergeleitet zu werden und folgen Sie den Anweisungen um Ihre Retoure zu vervollständigen:
1. Geben Sie Ihre Bestellinformationen an
2. Geben Sie Ihre personenbezogenen Informationen an
3. Bestätigen Sie Ihre Angaben
4. Teilen Sie uns mit, was Sie zurücksenden möchten
5. Wählen Sie Ihre Retourenmethode
6. Erstellen Sie Ihr Retouren-Etikett
7. Verpacken Sie Ihre Retoure angemessen
8. Befestigen Sie Ihr Etikett am Paket
9. Geben Sie Ihr Paket bei Ihrem nächstliegendem Paketshop/Poststelle ab
10. Die Bearbeitung Ihrer Retoure, kann bis zu 14 Tage nach dem Versand dauern
Wichtige Informationen
- Im Falle einer Rückgabe muss der Artikel originalverpackt, sowie in ungetragenem/ungeöffnetem Zustand sein. Schuhwerk darf daher nicht im Freien getragen werden.
- Rücksendungen mit einem nicht vollständig ausgefülltem Rücksendeformular/Lieferschein oder die nicht als neu/ungetragen betrachtet werden, müssen leider zurückgewiesen werden.
- Das Retouren-Portal wird Ihnen ein Etikett erstellen, dass Sie auf die Außenseite vom Paket anbringen müssen. Das Paket kann dann bei Ihrem nächstliegendem Postamt abgegeben werden.
- Für einige Orte fällt eine Gebühr an, diese bezieht sich auf Ihren Standort. Ihnen werden jegliche anfallenden Gebühren im Vorhinein angezeigt und Sie müssen die Zahlung vervollständigen, bevor Sie mit den Retourenvorgang abschließen können.
- Falls Sie glauben Ihr Produkt weist einen Mangel auf oder er wurde Ihnen der falsche Artikel zugesendet, kontaktieren Sie bitte vor einer Rücksendung unseren Kundenservice.
Please fill out the Returns Form located on your dispatch note and send it to us with your item. If you have misplaced your despatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns
Anchor Works
Bradford
BD4 6NA
Returns can be made free of charge at any of our UK stores. To return to our warehouse, please use our easy pre-paid label - a £3 charge will be deducted from your refund for this service. If you have misplaced your despatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns
Anchor Works
Bradford
BD4 6NA
Belgium, Denmark, Estonia, Finland, Greece, Austria, Latvia, Luxembourg, Malta, Portugal, Romania, Sweden, Netherlands
You can return an item bought online direct to our warehouse via the returns the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
If your country is not on this list please follow the instructions below
Please fill out the Returns Form located on your dispatch note and send it to us with your item. If you have misplaced your despatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns
Anchor Works
Bradford
BD4 6NA
International Returns
Return Option
Please fill in your details at our free returns center here. Follow the instructions on screen to print your pre paid return label.
Please ensure you fill out out the Returns Form located on your dispatch note and include it in your return parcel. If you have misplaced your dispatch note please Contact Us
You can return an item bought online direct to our warehouse via the returns the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.managemyreturn.com
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Tell us what you are returning
5. Select your returns method
6.Generate Returns label
7.Package your return appropriately, including your completed returns form
8.Apply label to outside of your return
9.Drop the parcel of at your local drop off location
10.It may take up to 14 days from the day of sending, for your return and refund to be processed
Please fill out the Returns Form located on your packing list and send it to us with your item. If you have misplaced your list please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns - NLS
2299 Hogan Drive
Mississauga ON
L5N 0G8
