UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days on orders over £50
£4.95 Standard Delivery within 3-5 working days on orders under £50
FREE Express Delivery within 2-3 working days on orders over £50
£4.95 Express Delivery within 2-3 working days on orders under £50
No delivery to Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight and Isles of Scilly
Orders are sent via DHL, Fedex, DPD or Royal Mail
UK Return & Refund Policy
Orders must be returned within 60 days of receipt
The products must be unopened in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging
Print and fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below using an insured service for your protection and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Portal to arrange return postage for your items. This is not a Mountain Warehouse operated service.
For Bulky Items we would recommend arranging a return via Parcel2Go.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Ocean Trail cannot be returned to Mountain Warehouse stores
Return address:
Ocean Trail Avensys House Fleming Way Crawley RH10 9JY
For more information or help, please contact Mountain Warehouse's Customer Care.