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Frugi is the people and childrenswear brand on a mission to inspire a love for the planet we play on. Born in 2004 from a parent's need for innovative clothing, Frugi has since become a global destination known for its clever designs and vibrant prints.
Crafted to keep up with the wildest playtimes, they’re on a mission to make clothing last even longer.
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Frugi cannot be returned to Mountain Warehouse stores.
Return Address
Frugi Limited. Mountain Warehouse – returns.
Unit 2 Lodge Way
Indian Queens Industrial Estate
St Columb
TR9 6TF
For more information or help, please contact Mountain Warehouse's Customer Care.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
