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Hippychick strives to bring innovative and exciting products to family homes at the same time as providing exceptional customer service. Each product in their range is carefully selected based on design, quality, and whether they will make parents’ lives easier. They are a family business and families are at the heart of everything they do.
UK Mainland
FREE UK Standard Delivery within 3-5 working days on orders over £50
£4.95 UK Standard Delivery within 3-5 working days on orders under £50
£8 UK Next Working Day Delivery
Scottish Highlands/ Northern Ireland / Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days on orders over £50
£4.95 Standard Delivery within 3-5 working days on orders under £50
Orders are sent via Royal Mail or DPD
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, attach the pre-paid returns label provided with your order.
Fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Hippychick cannot be returned to Mountain Warehouse stores
Return address:
Hippychick 1 Roberts Drive Bridgwater Somerset TA6 6BH
For more information or help, please contact Mountain Warehouse's Customer Care.
Hippychick’s products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect, mistreatment or wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full exchange for any faulty items purchased from the Mountain Warehouse website.
