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Founded on the East Coast of Scotland, the perfect place to innovate and test outdoor garments for the changeable British weather. We continue to provide UK-led garment designs. We aim to provide quality outdoor clothing packed with innovation and technology, and after over 25 years we continue to enhance our reputation based on these principles.
FREE UK Standard Delivery within 3-5 working days on orders over £30
£5.50 UK Standard Delivery on orders under £30
Orders are sent via DPD, UPS or Royal Mail
Orders must be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, create your freepost return label at https://www.royalmail.com/track-my-return/create/4967
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/ .
You can download the return slip here.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Keela Outdoors cannot be returned to Mountain Warehouse stores
Return address:
Web Returns Department Keela International Limited Nasmyth Road Southfield Ind Estate Glenrothes Fife Scotland KY6 2SD
For more information or help, please contact Mountain Warehouse's Customer Care.
All of Keela Outdoor’s products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
We also offer a 2-Year Guarantee on SDP products. This is indicated on the product description or the item tag. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
