Contact Us

Refunds and returns

In light of recent government announcements, we have extended our Christmas refund policy, you will now be able to return purchases bought from 1st October 2020 – 31st December right up to the 31st January 2021.

You can send your return to our warehouse by clicking here. Please wait 21 days following your return being sent before contacting us. When we receive your return, we will email you with an update.                  

   If you can't find your Return form, please click here to print a blank form.


       Our delivery service is currently within 7 working days, please do not contact us regarding your delivery until this time has passed. To check the progress of your delivery here

Rest assured your query is very important to us but we’re busier than usual so it may take us up to 72 hours to reply. We kindly ask that if you have contacted us already do not send an additional contact as this may slow down your response time.

 If you require any more immediate support, please contact our customer service team on the phone number below.


How can we help you today?

Call Us

We're open :

Monday to Friday:
24 Hours 10pm Mon to 11am Sat
Saturday & Sunday:
10pm - 5.30am
Bank Holidays:
10pm - 5.30am

+61 1800 861 385
+49 (0) 800 182 5200
+33 1 82 88 84 74

Write To Us

Mountain Warehouse Customer Service, 
Shillingwood House, Ground Floor
Westwood Way, Westwood Business Park

(please see FAQs for Returns Address)