Need to speak to someone?
There are lots of ways to get in touch.
Phone, email, letter, visit us in store
You can also find lots of useful information in our Frequently Asked Questions
+61 1800 861 385
**Due to the current climate some of our deliveries are taking a little longer than expected, we appreciate your patience and apologise for any inconvenience.**
On orders over $140
$20 on all other orders
FREE, Or $20 on orders under $140Exclusions
We make every effort to ensure that your order is delivered on time, but unfortunately we cannot guarantee that delivery will not be affected by events outside our control. Under these circumstances, delivery charges will not normally be refunded.
Normal delivery time is 12-17 working days. We are currently unable to ship some items internationally. In the instance we are not able to ship your item, it will be cancelled and we will notify you.Custom Charges
All prices are shown in Australian Dollars.
Recipients of deliveries outside the European Union may have to pay import duty or formal customs entry. If this is the case, the delivery may be delayed. Any such charges are the responsibility of the recipient and Mountain Warehouse cannot offer assistance in these processes.
We would advise you check the customs duty threshold of the country you are sending your items to, before you order, and keep your total basket value below that threshold should you wish to avoid any additional charges.