UK Deliveries
UK Mainland/ Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days on orders over £39.99
£2.49 Standard Delivery within 3-5 working days on orders under £39.99
Orders are sent via DPD
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
If you have changed your mind, you can return an item to us if the product is unopened and in a resell-able state
We cannot accept returns if the product has been opened but your dog does not like the food
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging.
Fill out the return slip, and make sure to include it inside the package you're returning.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Pooch & Mutt cannot be returned to Mountain Warehouse stores
Return address:
Pooch & Mutt Ltd,
DPD Logistics,
Parsonage Street,
Oldbury,
West Midlands,
B69 4PH
For more information or help, please contact Mountain Warehouse's Customer Care



