UK Deliveries
FREE UK Mainland & Northern Ireland Standard Delivery within 3-5 working days
FREE UK Mainland Express Delivery within 2-3 working days on orders over £100
£3.99 UK Mainland Express Delivery within 2-3 working days on orders under £100
No delivery to Scottish Highlands, Isle of Man, Isle of Wight and Isles of Scilly
Orders are sent via Yodel and Amazon Shipping
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by One Retail Group cannot be returned to Mountain Warehouse stores
Return address:
Worldwide Logistics
Unit 2&3 Station Road Industrial Estate Station Road Billingborough Lincolnshire NG34 0NR
For more information or help, please contact Mountain Warehouse Customer Care.