UK Deliveries
FREE UK Standard Delivery within 3-5 working days on orders over £30
£2.95 UK Standard Delivery on orders under £30
£4.95 UK Mainland Express Delivery within 2-3 working days
Orders are sent via Royal Mail
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be unused in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/1003
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/
You can download the return slip here.
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Whitby & Co (UK) Ltd cannot be returned to Mountain Warehouse stores
Please return to: Whitby & Co Aynam Mills Canal Head North Kendal LA9 7BY
For more information or help, please contact Mountain Warehouse's Customer Care.