UK Deliveries
FREE UK Standard Delivery within 3-5 working days (excludes Surfboards)
£15 UK Standard Delivery on Surfboards
Orders are sent via Evri or Parcelforce
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition. A wetsuit can only be returned for refund if it has not been used, shows no signs of wear and tear (having only been tried on for size), and still has product tags intact.
Return shipping costs are the responsibility of the customer
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Bob Gnarly Surf cannot be returned to Mountain Warehouse stores
Return address:
Bob Gnarly Surf Ltd 78 Hylton Road Sunderland SR4 7BB
For more information or help, please contact Mountain Warehouse's Customer Care.