UK Deliveries

• FREE UK Standard Delivery within 3-5 working days
• Orders are sent via Royal Mail or Parcelforce

UK Return & Refund Policy 

• Orders can be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
• For faulty or damaged items, please contact Mountain warehouse Customer Service team 

Return method: 

• Pack the items to be sent back securely in suitable protective packaging
• Fill out the return slip, and make sure to include it inside the package you're returning. 
• You can download the return slip here.
• Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
• Please retain proof of postage until it has been confirmed that your refund has been processed.
• Please note that items sold by In-Excess cannot be returned to Mountain Warehouse stores.

Return address: 

In-Excess UK Ltd, 

Anchor House, 

Netherhampton Road, 

Salisbury, 

SP2 8RA

For more information or help, please contact Mountain Warehouse's Customer Care.

All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.