UK Deliveries

• UK Mainland
  • £8.50 Standard Delivery within 3-5 working days 
• Scottish Highlands
  • £12.50 Standard Delivery within 3-5 working days
• Northern Ireland, Isle of Man, Isle of Wight & Isles of Scilly
  • £14.50 Standard Delivery within 3-5 working days
• Orders are sent via DPD

UK Return & Refund Policy 

• Before using your new tent equipment and accessories, prior to your intended trip, check the equipment to familiarise yourself with the functionality and operation, and to ensure all is present and in satisfactory condition. This should be carried out at the earliest opportunity and in advance of a planned trip, on soft, clear, dry ground (in dry, still conditions), free from stones or other sharp or abrasive objects. Test pitching on an unsuitable surface (ie. concrete, tarmac, paving slabs, or other hard abrasive surface) could result in unnecessary damage or abrasion to the equipment and fabrics, not covered under warranty. Before opening the contents, ensure the area is entirely free from animal / pet hair. In the unlikely event you notice anything untoward, refrain from using the equipment should a return be required, and please contact us by getting in touch through Mountain Warehouse Customer Care. Where equipment has been used (ie slept on, or slept in) for health and hygiene reasons, activates the warranty policy. Please see warranty policy for details.
• Orders must be returned within 60 days of receipt.
• The products must be in their original packaging, with all tags and in original unused (ie not slept on, or not slept in), clean, unsoiled condition, free from animal hair or dander, as delivered.
• Returns are free.
• Qualifying returns will be inspected and refunded accordingly within 14 days of receipt.
• Under the terms of the Returns policy, returns received that are not in fully resalable condition or show signs of use (ie slept on, or slept in), soiled or damaged may be may be rejected and returned back at the cost of the sender. 
• Equipment that has been used (ie slept on, or slept in) for health and hygiene reasons are not refundable. Used equipment remains covered under the terms of the manufacturer’s warranty. Please see warranty policy for details.
• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method: 

• To return your order, contact Mountain Warehouse Customer Care to arrange the best return method.
• Print and fill out the return slip, and make sure to include it inside the package you're returning. 
• You can download the return slip here.
• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
• Please retain proof of postage until it has been confirmed that your refund has been processed.
• Please note that items sold by Slumit cannot be returned to Mountain Warehouse stores

Return address: 

The Slumit Co. Ltd  

(c/o Scan Global Logistics) 

Unit A2 Skyway, 

14 Calder Way, 

Colnbrook, 

Slough, 

Berkshire, 

SL3 0BQ

For more information or help, please contact Mountain Warehouse's Customer Care.

Slumit® range of tents and accessories are designed and produced solely for the domestic, recreational market and should be used only in fitting conditions outlined in our user guides supplied with the products. The Slumit® range of products have not been designed for expedition or specialist uses.

Understanding your FlashFrame™ tent: The tent equipment has been specifically designed to encourage ongoing user-friendly servicing and maintenance, and to avoid unnecessary landfill. Our range of FlashFrame™ tents are made up of 3 main components (FlashFrame™ System, Outer Rainfly and Inner Tent with Integrated Groundsheet). The 3 main components can be independently disconnected, removed and replaced in the event of accidental damage, storm or wind damage, or in the unlikely event of a reported defect.

Before using your tent equipment and prior for your intended trip, check the equipment to familiarise yourself with the functionality and operation, to ensure all is present and in satisfactory condition. This should be carried out at the earliest opportunity and in advance of a planned trip, on soft, clear, dry ground (in dry, still conditions), free from stones or other sharp or abrasive objects. Test pitching on an unsuitable surface (ie. concrete, tarmac, paving slabs, or other hard abrasive surface) could result in unnecessary damage or abrasion to the equipment and fabrics, not covered under warranty. Before opening the contents, ensure the area is entirely free from animal / pet hair. Returns must be unused (except for test pitching) in fully resalable, clean, unsoiled condition, free from animal hair or dander.

In the unlikely event you notice anything untoward, refrain from using the equipment should a return be required, and please contact us by getting in touch through Mountain Warehouse Customer Care so that we are made aware and offer the necessary assistance. Supporting images may be required to help illustrate the reported concern and to offer the most efficient resolution. Returns must be unused (except for test pitching) and in original packaging as delivered. If the equipment has been used (ie. slept on, or slept in) for health and hygiene reasons, will activate the manufacturer’s warranty, outlined below.