Shandles only lasted two weeks of wearing before they started to break up. Went into our local to shop to look for camping gear and a new pair of sandles. The assistant asked if we needed help and guided me toward Shandles, when i told him of the problem he offered me a pair of sandles with the discount price of the shandles taken off as long as i left them at the shop.When i said i did'nt have the receipt they said they had remembered me buying them so it would not be a problem. When i went to the desk to pay the difference i was suprised to be told there was no charge as a good will gesture. We've been shopping at Mountain Warehouse for years and are really pleased we now have one in town. Customer service could not have been better. We did not go into compain , just to buy another pair of shoes. The staff were amazing. You do not get customer service much better than that. Than.kyou, you made my day