UK Deliveries
UK Mainland
FREE UK Standard Delivery within 3-5 working days on orders over £50
£3.00 UK Standard Delivery within 3-5 working days on orders under £50
FREE UK Mainland Express Delivery within 3 working days on orders over £150 - order before 2pm
£5.95 UK Mainland Express Delivery within 3 working days on orders under £150
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE UK Standard Delivery within 3-5 working days on orders over £50
£3.00 UK Standard Delivery within 3-5 working days on orders under £50
Orders are sent via Royal Mail or DHL
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
To return your order, create your freepost return label at https://www.royalmail.com/track-my-return/create/1022.
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/ .
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Dicks Climbing cannot be returned to Mountain Warehouse stores
Return address:
Dicks Climbing Unit 2 The Commercial Centre Days Rd Bristol BS2 0QS
For more information or help, please contact Mountain Warehouse's Customer Care.