UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days on orders over £40
£3.99 Standard Delivery within 3-5 working days on orders under £40
FREE Express Delivery within 2-3 working days on orders over £60
£5.99 Express Delivery within 2-3 working days on orders under £60
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days on orders over £40
£3.99 Standard Delivery within 3-5 working days on orders under £40
Orders are sent via Royal Mail, Parcelforce, DPD or UPS
UK Return & Refund Policy
Orders can be returned within 30 days
The products must be in their original packaging, unopened, with all tags and in original condition
Consumables are not covered by the standard return policy and can only be returned if product is damaged
Returns may be subject to a charge
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
To return your order, contact Mountain Warehouse Customer Care and receive your freepost return label.
Fill out the return slip, and make sure to include it inside the package you're returning.
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Kendal Mint Co cannot be returned to Mountain Warehouse stores
Return address:
Kendal Mint Co F Brown Warehouse Cardewlees Carlisle CA5 6LF United Kingdom
For more information or help, please contact Mountain Warehouse's Customer Care.





