Christmas Extended Returns Policy

Returns must be:

  • Accompanied by your proof of purchase (i.e. store receipt, credit card receipt, online order confirmation, dispatch email or dispatch note)
  • In the original packaging and/or with the original tags attached
  • In an unworn condition, footwear must not have been worn outside
  • Made within 30 days of your order being placed. For purchases made as gifts from the 1st of October our Extended Christmas Returns apply with returns accepted until the 31 January 2021

Returns are FREE, simply select one of our quick and easy Returns methods below.

Please note that some larger items may need to be returned via other methods, for further information please contact our Customer Service Team. 

Should you have any questions or need further information please Contact Us, one of our friendly Customer Service Team will be happy to help.

UK Returns

Return Option

To Store
FREE Returns to Store (please check our Store Locator for current opening hours)
To Warehouse
FREE, Easy Online returns 
Hermes Parcel Shop 
Organise a collection or drop off at your local Hermes Parcel Shop
Asda toyou
You can return your parcels at over 600 Asda stores!

Europe & International Returns

Return Option

French Returns
Italian Returns
Spanish Returns
German Returns
Ireland Returns
USA Returns
Australia Returns
New Zealand Returns
Canada Returns
Polish Returns