Refunds and returns
In light of recent government announcements, we have extended our Christmas refund policy by an additional 60 days, you will now be able to return store purchases bought from 1st October 2020 – 31st December right up to the 31st March 2021.
We are sorry you cannot return in store purchases through our warehouse.
For online purchases you can send your return for FREE to our warehouse. Please wait 21 days following your return being sent before contacting us. When we receive your return, we will email you with an update.
If you can't find your Return form, please click here to print a blank form.
We have extended our Christmas Returns Policy. Items bought online or in store as gifts from 1st October 2020 can be returned until 31 January 2021.
Good news for any returns to Stores that are closed due to recent government announcements we are extending this by 60 days, until 31st March 2021.
For purchases made in one of our stores simply return the product, to any store, in its original and saleable condition. If you have a receipt or gift receipt, you’ll get an exchange, gift card or a full refund. Without either a receipt or gift receipt, you’ll get an exchange or a gift card for the latest selling price.
For online purchases they can be returned to store, or back to our warehouse through our easy returns process accompanied with proof of purchase. This does not affect your statutory rights.
Returns must be:
- Accompanied by your proof of purchase (i.e. store receipt, credit card receipt, online order confirmation, dispatch email or dispatch note)
- In the original packaging and/or with the original tags attached
- In an unworn condition, footwear must not have been worn outside
- Made within 30 days of your order being placed. For purchases made as gifts from the 1st of October our Extended Christmas Returns apply with returns accepted until the 31 January 2021
Returns are FREE, simply select one of our quick and easy Returns methods below.
Please note that some larger items may need to be returned via other methods, for further information please contact our Customer Service Team.
Peronalised items will be created especially for your order, so they can only be returned if they are faulty, do not fit their description, or do not meet the request made.
Should you have any questions or need further information please Contact Us, one of our friendly Customer Service Team will be happy to help.
UK Returns
Return to Store
While most of our Stores are open please do check our Store Locator for opening times.
To return your order to your nearest store please ensure you have the order dispatch note and the card you used to place the order.
The store will be happy to offer you a refund on your order.
Please be aware that we are unable to accept returns of the following brands in our Stores: Vango, Outwell, Easycamp, Colemans, Animal and Wayfayrer in our stores, please use one of the online methods below
We are not able to accept returns in our concession stores.
Coatbridge - McKinnon Mills
If you would like any further information about returning your online order to a store, please contact Customer Service.
T’s & C’s apply, please see our returns policy for details.
Return to Warehouse.
Returns by post are FREE using any of our Easy returns methods below, Hermes Parcel Shop & Asda toyou.
How do I return? Please select one of the convenient options below through Hermes or Asda to generate a Return Label and complete the Returns Form found on your dispatch note and send it to us with your item.
Help, I can't find my Dispatch Note. No problem! Click here to print a blank form.
Hermes Parcel Shop
- Visit the Hermes Returns Portal here
- You will be invited to
- Request your parcel be collected from a location of your choice OR
- Find a parcel shop near you to drop off your parcel to
- Follow the instructions and print your label
- Returns using this service are FREE.
Remember to include your dispatch note!
Asda toyou
- If you have received a toyou return label with your parcel, please attach this label to your parcel. If not visit the toyou website here to print a label at home or you can print one in store.
- Returns using this service are FREE.
- Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note!
- toyou will do the rest
- Remember to keep hold of your receipt to track your parcel, which you can do here
Europe & International Returns
Due to the Covid -19 pandemic and extras measures we and our couriers have put in place to protect the health and well-being of our teams, we are regretfully experiencing delays in processing returns.
If you have returned your item for a refund from 22nd December it may take up to 15 working days for your return to be received and processed by our returns team.
You will be notified when your return has been processed. If you still haven’t received your notification after this time, please contact our customer service team.
You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
RETOURS
Vous avez la possibilité de retourner un article dans une période de 30 jours suivant la réception de votre commande. Une fois ces 60 jours dépassés, nous ne serons pas en mesure d’accepter un retour, sauf si l’article est défectueux.
Vous pouvez retourner un produit acheté en ligne directement à notre entrepôt via notre portail de retours. Veuillez remplir le formulaire de retour, situé sur la facture, et joignez-le à votre colis.
Comment retourner mon article?
Veuillez cliquer sur le lien ci-dessous pour accéder à notre centre de retours et suivez les consignes ci-après afin de procéder à votre retour:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Complétez les informations relatives à votre commande
2.Remplissez vos informations personnelles
3.Confirmez vos détails
4.Sélectionnez votre méthode de retour
5.Créez l’étiquette de retour
6.Empaquetez votre retour soigneusement, n’oubliant pas de joindre la facture
7.Collez l’étiquette sur le colis
8.Déposez le colis au point relais choisi
9.Il peut prendre jusqu’à 14 jours pour que votre retour soit traité et que le remboursement soit effectué
Pour tout retour, les conditions ci-dessous doivent être remplies.
- Pour tout retour, le produit doit être dans son emballage d'origine, ne doit pas être porté / pas ouvert. Dans le cas des chaussures, cela signifie que le produit ne doit pas avoir été porté à l'extérieur.
- Les retours envoyés à notre entrepôt sans le formulaire dûment rempli ou n’étant pas «comme neufs» seront refusés.
- Le portail de retours créera une étiquette prépayée GRATUITE que vous devrez coller à l’extérieur du colis avant de le présenter dans votre point relais local.
- Si vous estimez que votre article est défectueux ou incorrect, nous vous invitons à contacter notre service client avant de procéder au retour.
You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
RESI
Se desidera restituire un articolo, potrá farlo entro 30 giorni dalla data sulla ricevuta. Oltre i 60 giorni non saremo in grado di accettare il reso, a meno che il prodotto non sia difettoso.
Potrá restituire un articolo acquistato online direttamente al nostro magazzino, seguendo le indicazioni del link qui sotto. Si prega di compilare il modulo di reso ricevuto col suo ordine e inserirlo nel pacco.
https://mountainwarehouse.intelligentreturns.net/main/landing
1. Compilare i dati dell’ordine
2. Compilare i dati personali
3. Confermare i suoi dettagli
4. Selezionare il metodo di reso
5. Creare l’etichetta di reso
6. Confezionare il pacco adeguatamente, includendo il modulo di reso
7. Incollare l’etichetta di reso esternamente al pacco
8.Consegnare il pacco presso l’ufficio resi piu vicino
9. Il suo rimborso verrá effettuato entro 14 giorni dalla data di invio
Conditions
- Per tutti i resi, il prodotto non deve essere stato indossato e restituito nella sua confezione originale. In caso di acquisto di calzature, queste non devono essere state indossate all’esterno.
- Les retours envoyés à notre entrepôt sans le formulaire dûment rempli ou n’étant pas «comme neufs» seront refusés.
- Resi inviati al nostro magazzino senza il modulo di reso compilato e che non sono “come nuovi” saranno rifiutati.
- Il portale genererá l’etichetta di reso, che dovrá essere incollata esternamente al pacco e consegnato all’ufficio postale.
- In alcune regioni sará necessario un pagamento, in base alla zona, il pagamento é richiesto prima di completare il reso.
- Se ritiene il suo capo essere difettoso, la preghiamo di contattare il servizio clienti prima di completare il reso.
You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
DEVOLUCIONES
Si desea devolver un artículo, el plazo de devoluciones es de 60 días a partir de la fecha de recepción del mismo. Después de ese periodo, no podemos aceptar devoluciones a no ser que el producto sea defectuoso.
Puede devolver un artículo comprado online directamente a nuestro almacén a través del siguiente enlace de devoluciones. Por favor, rellene el documento de devoluciones que viene en la hoja de pedidos y póngalo dentro del paquete.
How do I return my item?
Haga clic en el enlace que le llevará a nuestro portal de devoluciones y siga estas sencillas instrucciones para completar su devolución:
https://mountainwarehouse.intelligentreturns.net/main/landing
1. Rellene el registro con su número de pedido
2. Introduzca sus datos personales
3. Confirme sus datos personales
4. Elija el método de devolución
5. Genere la etiqueta de devoluciones
6. Adjunte el formulario de devolución en el interior del paquete
7. Imprima la etiqueta y péguela en el exterior del paquete de devolución
8. Devuelva el artículo mediante el método que haya elegido y llévelo el artículo a devolver al punto de entrega que más le convenga
9. El proceso de reembolso y/o devolución puede tardar hasta 14 días laborales desde la recepción del mismo.
Conditions
- Todas las devoluciones deben ser enviadas en su embalaje original y en buenas condiciones. Por motivos de higiene, el calzado no debe haber sido usado.
- Las devoluciones enviadas a nuestro almacén sin el formulario debidamente cumplimentado o en malas condiciones serán rechazadas.
- El portal de devoluciones generará una etiqueta de devolución que deberá colocarse en el exterior del paquete y llevarlo al punto de entrega más cercano.
- Algunos lugares tienen un cargo extra que se establecerá en función de su ubicación y lo verá antes de completar su devolución.
- Si cree que el artículo tiene algún defecto o es incorrecto, le rogamos que se ponga en contacto con el servicio de atención al cliente antes de completar y registrar su devolución.
You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
Warenrückgabe
Wenn Sie einen Artikel zurückgeben/umtauschen möchten, können Sie dies innerhalb von 60 Tagen nach Erhalt der Ware tun. Nach 60 Tagen Rückgabeoption ist es uns leider nicht mehr möglich die Ware anzunehmen, es sei denn das Produkt weist einen Mangel auf.
Wie gebe ich einen Artikel zurück?
Klicken Sie auf den folgenden Link um zu unsem Retouren-Center weitergeleitet zu werden und folgen Sie den Anweisungen um Ihre Retoure zu vervollständigen:
https://mountainwarehouse.intelligentreturns.net/main/landing
1. Geben Sie Ihre Bestellinformationen an
2. Geben Sie Ihre personenbezogenen Informationen an
3. Bestätigen Sie Ihre Angaben
4. Teilen Sie uns mit, was Sie zurücksenden möchten
5. Wählen Sie Ihre Retourenmethode
6. Erstellen Sie Ihr Retouren-Etikett
7. Verpacken Sie Ihre Retoure angemessen
8. Befestigen Sie Ihr Etikett am Paket
9. Geben Sie Ihr Paket bei Ihrem nächstliegendem Paketshop/Poststelle ab
10. Die Bearbeitung Ihrer Retoure, kann bis zu 14 Tage nach dem Versand dauern
Wichtige Informationen
- Im Falle einer Rückgabe muss der Artikel originalverpackt, sowie in ungetragenem/ungeöffnetem Zustand sein. Schuhwerk darf daher nicht im Freien getragen werden.
- Rücksendungen mit einem nicht vollständig ausgefülltem Rücksendeformular/Lieferschein oder die nicht als neu/ungetragen betrachtet werden, müssen leider zurückgewiesen werden.
- Das Retouren-Portal wird Ihnen ein Etikett erstellen, dass Sie auf die Außenseite vom Paket anbringen müssen. Das Paket kann dann bei Ihrem nächstliegendem Postamt abgegeben werden.
- Für einige Orte fällt eine Gebühr an, diese bezieht sich auf Ihren Standort. Ihnen werden jegliche anfallenden Gebühren im Vorhinein angezeigt und Sie müssen die Zahlung vervollständigen, bevor Sie mit den Retourenvorgang abschließen können.
- Falls Sie glauben Ihr Produkt weist einen Mangel auf oder er wurde Ihnen der falsche Artikel zugesendet, kontaktieren Sie bitte vor einer Rücksendung unseren Kundenservice.
Please fill out the Returns Form located on your dispatch note and send it to us with your item. If you have misplaced your despatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns
Anchor Works
Bradford
BD4 6NA
You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.managemyreturn.com
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.managemyreturn.com
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
Please fill out the Returns Form located on your packing list and send it to us with your item. If you have misplaced your list please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns - NLS
2299 Hogan Drive
Mississauga ON
L5N 0G8
You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.
Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing
1.Fill out your order information
2.Fill out Personal information
3.Confirm your details
4. Select your returns method
5.Generate Returns label
6.Package your return appropriately, including your completed returns form
7.Apply label to outside of your return
8.Drop the parcel of at your local drop off location
9.It may take up to 14 days from the day of sending, for your return and refund to be processed
Zwroty
Jeżeli z jakiegoś powodu chcecie Państwo zwrócić lub wymienić towar zakupiony na naszej stronie internetowej, możecie to zrobić w ciągu 28 dni. Jeśli odeślą Państwo całe zamówienie w terminie nie dłuższym niż 14 dni od daty otrzymania produktu, koszty za przesłykę zostaną zwrócone (koszty za pierwszą, oryginalną przesyłkę - 24zł, koszty przesyłki związanej ze zwrotem towaru ponoszą Państwo samodzielnie i nie są one zwracane, chyba że produkt jest wadliwy lub otrzymali Państwo produkty inne niż zamawiane). Jeśli odeślą Pańśtwo produkty w terminie przekraczającym 14 dni od daty otrzymania zamówienia, koszty przesyłki ponoszą Państwo samodzielnie, chyba że jakiś z produktów będzie posiadał wadę fabryczną. Jeśli chcą Państwo odesłać tylko jedną rzecz z zamówienia koszty również ponoszą Państwo samodzielnie.
Kliknij na poniższy link, aby zostać przeniesionym do naszego portalu zwrotów. Postępuj zgodnie ze wskazówkami, aby wypełnić formularz zwrotów:
https://mountainwarehouse.intelligentreturns.net/main/landing
1. Podaj informacje o zamówieniu
2. Podaj dane zamawiającego
3. Potwierdź dane zamawiającego
4. Wybierz metodę zwrotu
5. Utwórz etykietę zwrotu
6. Zapakuj swoja paczkę w odpowiedni sposób, nie zapominając o umieszczeniu wewnątrz wypełnionego formularzu zwrotu
7. Naklej etykietę na paczkę
8. Nadaj paczkę lub przynieś ją do sklepu, który przyjmuje zwroty
9. Zarejestrowanie zwrotu może zająć do 14 dni, od dnia wysłania
Produkty, które zakupili Państwo w sklepie stacjonarnym można reklamować lub zwracać jedynie w sklepie stacjonarnym.
Zwroty muszą:
- Zawierać dowód zakupu (tj. paragon, potwierdzenie płatności kartą płatniczą, potwierdzenie zamówienia, potwierdzenie odbioru przesyłki)
- Posiadać nieuszkodzone oryginalne opakowanie lub metki
- Być w stanie nienaruszonym bez śladów noszenia, obuwie nie może być noszone na zewnątrz.
Towar mogą wymienić Państwo tylko na takiego samego rodzaju, o innym rozmiarze kub kolorze. Jeśli chcą Państwo wymienić dany produkt na inny, należy dokonać zwrotu i ponownie złożyć zamówienie. Jeśli zakupili Państwo produkty na stronie Wielkiej Brytanii prosimy postępować zgodnie z polityką zwrotów, która obowiązuje na stronie https://www.mountainwarehouse.com/help/returns/
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