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You can also find lots of useful information in our Frequently Asked Questions
0203 828 7700
Returns
If a product isn’t right for you, you can return it to us within 30 days of purchase for an exchange or a refund. You can return items to any of our stores or back to our warehouse. Please see our full Returns Policy for more information. This does not affect your statutory rights.
Returns must be:
- Accompanied by your proof of purchase (i.e. store receipt, credit card receipt, online order confirmation, dispatch email or dispatch note)
- In the original packaging and/or with the original tags attached
- In an unworn condition, footwear must not have been worn outside
Returns to stores are FREE, or use our easy pre-paid returns label - a £3 charge will be deducted from your refund for this service.
Please note that some larger items may need to be returned via other methods, for further information please contact our Customer Service Team.
Should you have any questions or need further information please Contact Us, one of our friendly Customer Service Team will be happy to help.
UK Returns
Return Option
Free return & exchanges to any of our stores nationwide
Return to Store
To return your order to your nearest store please ensure you have the order dispatch note and the card you used to place the order.
The store will be happy to offer you an exchange or refund on your order.
We are not able to accept returns in our concession stores.
Coatbridge - McKinnon Mills
Settle - Edinburgh Woollen Mill
If you would like any further information about returning your online order to a store, please contact Customer Service.
T’s & C’s apply, please see our returns policy for details.
Easy Online returns | Free exchanges
Return to Warehouse
We offer FREE exchanges within the UK.
If returning an unwanted item by post to be refunded, a charge of £3 will be deducted from your total refund.
If your item is faulty, mislabelled, not as described or we have sent you the wrong thing you can send this back to us free of charge.
Use the Returns Label included with your dispatch note and take your parcel to any Royal Mail Post Office. Our label provides a tracked service - please keep a copy of your postage receipt.
How do I return? Please complete the Exchange and Returns Form found on your dispatch note and send it to us with your item.
Help, I can't find my Dispatch Note. No problem! Print a returns label which you can download by clicking here.
Choose from over 1000 Collect+ drop off points UK wide
Collect Plus
You can use Collect+ to return items to our warehouse if you are in the UK. This costs £3 for returns and it will be deducted from your refund.
This service is free for exchanges when your item is returned in exchange for a different size or colour.
This service is also free if you are returning a faulty item but you must contact our Customer Service Team prior to sending your return. You can contact the Customer Service Team on 020 7808 4606 Monday-Friday 8am-6pm (excluding public holidays).
Please note: The Collect+ service can only be used for parcels under 10kg in weight and 30cm x 30cm x 50cm in size.
How to make a return using Collect +
Step 1: Complete the returns form which was received with your order (on the reverse of your dispatch note).
Step 2: You can download and print a returns label for your return by visiting www.collectplus.co.uk/mountainwarehouse
Step 3: Complete the Collect+ label by putting your shipment number into the correct field and attach the label securely to your return.
Step 4: Take your return to your nearest Collect+ location which can be found on the Collect+ website www.collectplus.co.uk/orders/new
Step 5: Please make sure you are given a Collect+ receipt which will contain your unique tracking reference.
Step 6: Returns via Collect+ can take 3-5 working days to be delivered and you can track the whereabouts of your return using your unique reference at www.collectplus.co.uk/track/new
When your return is received we will process your exchange or refund within 2 weeks.
Europe & International Returns
Return Option
Please fill out the Exchange and Returns label included with your dispatch note and send it to us with your item. If you have misplaced your dispatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse (c/o SEKO LILLE) 94, Rue de Berzin, CRT2, BP 30105, 59811 Lesquin Cedex, France
RETOURS
Pour tout retour, le produit doit être dans son emballage d'origine, ne doit pas être porté / pas ouvert. Dans le cas des chaussures, cela signifie que le produit ne doit pas avoir été porté à l'extérieur.
Pour retourner un article directement à notre entrepôt, remplissez le formulaire de retour, situé sur votre facture, et joignez-le à votre colis avant de procéder au renvoi. Les retours envoyés à notre entrepôt sans le formulaire de retour dûment rempli ou n’étant pas «comme neuf» seront refusés.
Les produits doivent être retournés à vos frais. Nous ne remboursons pas les frais de retour, seuls les articles envoyés par erreur et les produits défectueux sont éligibles au remboursement des frais de port. Pour envoyer les produits à notre entrepôt, nous vous conseillons de choisir une livraison comprenant un numéro de suivi étant donné que les produits sont sous votre responsabilité jusqu'à la livraison à notre entrepôt.
Si vous estimez que votre article est défectueux ou incorrect, nous vous invitons à contacter notre service client avant de procéder au retour, soit par email via notre formulaire de contact soit par téléphone au +33 1 82 88 84 74.
Adresse de retour:
Mountain Warehouse (c/o SEKO Lille)
94, Rue de Berzin
CRT2
BP 30105
59811 Lesquin Cedex
France
Veuillez noter que l'acheteur est responsable des frais de douane dans le cas où le pays de destination des marchandises impose des droits d'importation, des droits de douane ou des taxes sur votre commande. Mountain Warehouse n'a aucun contrôle sur ces frais, qui varient d'un pays à l'autre. En étant l'acheteur de la marchandise, vous serez considéré comme l'importateur par l'autorité douanière de votre pays. Il n’y a aucune obligation douanière entre l'UE et le Royaume-Uni.
Please fill out the Exchange and Returns label included with your dispatch note and send it to us. If you have misplaced your dispatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse (c/o SEKO Logistics Italy Srl) Via Addetta 16/A 20067 Tribiano Milano Italy
RESI
Se si desidera restituire un articolo, è possibile farlo entro 30 giorni dalla data di ricezione. Trascorsi i 30 giorni non siamo in grado di accettare alcuna restituzione a meno che il prodotto non sia difettoso.
Per tutte le restituzioni, il prodotto deve essere nella sua confezione originale, mai aperto o utilizzato. Nel caso delle calzature, esse non devono essere state indossate.
Per restituire un articolo direttamente ai nostri magazzini centrali, si prega di compilare il documento di restituzione ricevuto nel pacco ricevuto. I resi che perverranno presso il nostro magazzino senza tale documento e che non risulteranno “come nuovi”, non verranno accettati.
Le spese di consegna sono a carico dell’acquirente. Non offriremo alcun rimborso per le spese postali relative ai resi a meno che l’articolo non sia danneggiato o diverso da quello ordinato. Si consiglia di effettuare spedizioni tracciate per i resi in quanto gli articoli in restituzione sono sotto la vostra responsabilità sino alla ricezione presso i nostri magazzini.
Se ritenete di aver ricevuto un articolo difettoso o diverso da quello ordinato, contattate il nostro servizio clienti prima di perfezionare la restituzione.
Indirizzo resi:
Mountain Warehouse c/o
SEKO Logistics Italy Srl
Via Addetta 16/A
20067 TRIBIANO MILAN ITALY
Si ricorda che le spese doganali, qualora ve ne fossero, sono a carico dell'acquirente. La nostra azienda Mountain Warehouse non ha alcun controllo su queste tariffe che variano di paese in paese. In quanto acquirente, lei verra' considerato importatore delle merci dalle autorita' doganali del suo paese. Non ci sono obblighi doganali per acquisti tra il Regno Unito e l' Unione Europea.
Please fill out the Exchange and Returns included with your dispatch note and send it to us. If you have misplaced your dispatch note please Contact Us, our Friendly Customer Service team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse (c/o SEKO Logistics)
Tierra De Barros, 2
28823 Coslada, Madrid
DEVOLUCIONES
Si Ud. quiere devolver un artículo, puede hacerlo en un plazo de 30 días desde la recepción de la mercancía. Después de 30 días, no vamos a aceptar ninguna devolución a menos que el producto sea defectuoso.
Los productos deben de ser devueltos en su anvase originario y sin haber sido utilizados. Los zapatos no deben de haber sido usados fuera.
Para devolver un artículo directamente a nuestro depósito, rellene el documento de devolución que ha recibido junto a su paquete original, luego, ponga el documento al interior de su paquete y devuelva el producto al depósito.
Los productos usados y los sin documento de devolución no van a ser aceptados.
Ud. tiene que pagar el costo de envío para devolvernos su artículo y estos gastos que no van a ser reembolsado a menos que el producto sea defectuoso o incorrecto. Le aconsejamos que envíe el artículo que quiere devolver con un servicio de entrega con siguimiento, como Ud. es responsable por el producto hasta que llegue a nuestro depósito.
Si Ud. cree que su artículo sea defectuoso o equivocado, contáctenos antes de devolverlo.
Dirrección para devolver artículos :
Mountain Warehouse (eBay returns)
Mountain Warehouse c/o
SEKO Logistics
TIERRA DE BARROS, 2
28823 COSLADA, MADRID
Tenga en cuenta que los gastos de aduanas deben de ser pagados por el comprador. Nuestra empresa Mountain Warehouse no tiene control sobre estos cargos que varían de país a país. Como comprador, Ud. es considerado importador de las mercancías por las autoridades de aduanas de su país. No hay obligaciones aduaneras para las compras entre el Reino Unido y Unión Europea.
Please fill out the Exchange and Returns label included with your dispatch note and send it to us. If you have misplaced your dispatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Retouren
Brotstraße 44
54290 Trier
Deutschland
Warenrückgabe
Möchten Sie einen Artikel returieren/ umtauschen, können Sie dies innerhalb von 30 Tagen nach Erhalt der Ware tun. Nach 30 Tage Rückgabeoption ist es uns leider nicht mehr möglich die Ware zurückzunehmen/ auszutauschen, es sei denn das Produkt weist einen Mangel auf.
Im Falle einer Rückgabe muss der Artikel originalverpackt, sowie in ungetragenem/ungeöffnetem Zustand sein. Schuhe dürfen dazu nicht im Freien getragen worden sein.
Bei der Rücksendung eines Artikels, senden Sie diesen bitte, zusammen mit dem ausgefüllten Lieferschein, direkt an unser Warenhaus.
Rücksendungen mit einem nicht vollständig ausgefüllten Lieferschein oder mit Artikel die nicht in ungetragenem/ungeöffnetem Zustand sind, müssend leider zurückgewiesen werden.
Waren müssen auf eigene Kosten zurückgeschickt werden. Wir erstatten keine Versandkosten, es sei denn das Produkt weist einen Mangel auf oder Sie haben einen falschen Artikel von uns erhalten. Wir empfehlen Ihnen den Postbeleg der Rücksendung aufzubewahren, da ein Verlust der Ware bis diese bei uns im
Warenhaus eintrifft in Ihrer Verwantwortung liegt.
Falls Sie glauben Ihr Produkt weist einen Fehler auf oder es wurde Ihnen der falsche Artikel zugesendet, kontaktieren Sie bitte vor einer Rücksendung unseren Kundenservice.
Rücksendeadresse:
Mountain Warehouse Retouren
Brotstraße 44
54290 Trier
Deutschland
Bitte beachten Sie, dass Sie als Käufer für jegliche Zollgebühren aufzukommen haben, sollte das Land des Waren-Bestimmungsortes einen Einfuhrzoll oder andere Warenzoll-Abgaben erheben. Mountain Warehouse hat keine Kontrolle über diese zusätzlichen Abgaben, deren Höhe von Land zu Land variiert. Als Käufer der Ware gelten Sie bei der Zollkontrolle Ihres Landes als Einfuhrhändler. Der Europäischen Union und dem Vereinigten Königreich entstehen dabei keinerlei Verpflichtungen zur Zollabgabe.
Please fill out the Exchange and Returns Form located on your dispatch note and send it to us with your item. If you have misplaced your despatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns
Anchor Works
Bradford
BD4 6NA
Please fill in your details at our free returns center here. Follow the instructions on screen to print your pre paid return label.
Please ensure you fill out out the Exchange and Returns Form located on your dispatch note and include it in your return parcel. If you have misplaced your dispatch note please Contact Us
Please fill out the Exchange and Returns Form located on your dispatch note and send it to us with your item. If you have misplaced your dispatch note please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse returns.
C\ SEKO OMNI
PO BOX 6493, ALEXANDRIA,
NSW 2015,
AUSTRALIA
Please fill out the Exchange and Returns Form located on your packing list and send it to us with your item. If you have misplaced your list please Contact Us, our friendly Customer Service Team will be happy to help.
Goods must be returned at your cost. We recommend you use recorded delivery to return any items to us as the goods are your responsibility until we receive them.
You should make the return to:
Mountain Warehouse Returns - NLS
7045 Beckett Drive
Mississauga
Ontario
L5S 2A4
