Return to Store

To return your order to your nearest store please ensure you have the order dispatch note and the card you used to place the order.

The store will be happy to offer you an exchange or refund on your order.

We are not able to accept returns in our concession stores.

Coatbridge - McKinnon Mills

Settle - Edinburgh Woollen Mill

If you would like any further information about returning your online order to a store, please contact Customer Service.

T’s & C’s apply, please see our returns policy for details. 

Return to Warehouse

We offer FREE exchanges within the UK.

If returning an unwanted item by post to be refunded, a charge of £3 will be deducted from your total refund.

If your item is faulty, mislabelled, not as described or we have sent you the wrong thing you can send this back to us free of charge.

Use the Returns Label included with your dispatch note and take your parcel to any Royal Mail Post Office. Our label provides a tracked service - please keep a copy of your postage receipt.

How do I return? Please complete the Exchange and Returns Form found on your dispatch note and send it to us with your item.

Help, I can't find my Dispatch Note. No problem! Print a returns label which you can download by clicking here.

Hermes Parcel Shop

• Visit the Hermes Returns Portal here
• You will be invited to
• Request your parcel be collected from a location of your choice OR
• Find a parcel shop near you to drop off your parcel to
• Follow the instructions and print your label
• Returns using this service will incur a £3 charge

Remember to include your dispatch note!

Asda toyou

• If you have received a toyou return label with your parcel, please attach this label to your parcel. If not visit the toyou website here to print a label at home or you can print one in store. 
• This costs £3 for returns and it will be deducted from your refund.
• Take your labelled parcel to the toyou signposted returns point or hand to a colleague at your most convenient Asda location; remember to include your returns note!
• toyou will do the rest
• Remember to keep hold of your receipt to track your parcel, which you can do here

Collect Plus

You can use Collect+ to return items to our warehouse if you are in the UK. This costs £3 for returns and it will be deducted from your refund.

This service is free for exchanges when your item is returned in exchange for a different size or colour.

This service is also free if you are returning a faulty item but you must contact our Customer Service Team prior to sending your return. You can contact the Customer Service Team on 0203 828 7700 Monday-Friday 9am-6pm (excluding public holidays).

Please note: The Collect+ service can only be used for parcels under 10kg in weight and 30cm x 30cm x 50cm in size.

How to make a return using Collect +

Step 1: Complete the returns form which was received with your order (on the reverse of your dispatch note).

Step 2: You can download and print a returns label for your return by visiting www.collectplus.co.uk/mountainwarehouse

Step 3: Complete the Collect+ label by putting your shipment number into the correct field and attach the label securely to your return.

Step 4: Take your return to your nearest Collect+ location which can be found on the Collect+ website www.collectplus.co.uk/orders/new

Step 5: Please make sure you are given a Collect+ receipt which will contain your unique tracking reference.

Step 6: Returns via Collect+ can take 3-5 working days to be delivered and you can track the whereabouts of your return using your unique reference at www.collectplus.co.uk/track/new

When your return is received we will process your exchange or refund within 2 weeks.

You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.

Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing

1.Fill out your order information

2.Fill out Personal information

3.Confirm your details

4. Select your returns method

5.Generate Returns label

6.Package your return appropriately, including your completed returns form

7.Apply label to outside of your return

8.Drop the parcel of at your local drop off location

9.It may take up to 14 days from the day of sending, for your return and refund to be processed

RETOURS

Vous avez la possibilité de retourner un article dans une période de 30 jours suivant la réception de votre commande. Une fois ces 30 jours dépassés, nous ne serons pas en mesure d’accepter un retour, sauf si l’article est défectueux.
Vous pouvez retourner un produit acheté en ligne directement à notre entrepôt via notre portail de retours. Veuillez remplir le formulaire de retour, situé sur la facture, et joignez-le à votre colis.

Comment retourner mon article?

Veuillez cliquer sur le lien ci-dessous pour accéder à notre centre de retours et suivez les consignes ci-après afin de procéder à votre retour:

https://mountainwarehouse.intelligentreturns.net/main/landing

1.Complétez les informations relatives à votre commande
2.Remplissez vos informations personnelles
3.Confirmez vos détails
4.Sélectionnez votre méthode de retour
5.Créez l’étiquette de retour
6.Empaquetez votre retour soigneusement, n’oubliant pas de joindre la facture
7.Collez l’étiquette sur le colis
8.Déposez le colis au point relais choisi
9.Il peut prendre jusqu’à 14 jours pour que votre retour soit traité et que le remboursement soit effectué

Pour tout retour, les conditions ci-dessous doivent être remplies. 

• Pour tout retour, le produit doit être dans son emballage d'origine, ne doit pas être porté / pas ouvert. Dans le cas des chaussures, cela signifie que le produit ne doit pas avoir été porté à l'extérieur.
• Les retours envoyés à notre entrepôt sans le formulaire dûment rempli ou n’étant pas «comme neufs» seront refusés.
• Le portail de retours créera une étiquette prépayée GRATUITE que vous devrez coller à l’extérieur du colis avant de le présenter dans votre point relais local.
• Si vous estimez que votre article est défectueux ou incorrect, nous vous invitons à contacter notre service client avant de procéder au retour.

You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.

Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing

1.Fill out your order information

2.Fill out Personal information

3.Confirm your details

4. Select your returns method

5.Generate Returns label

6.Package your return appropriately, including your completed returns form

7.Apply label to outside of your return

8.Drop the parcel of at your local drop off location

9.It may take up to 14 days from the day of sending, for your return and refund to be processed

RESI

Se desidera restituire un articolo, potrá farlo entro 30 giorni dalla data sulla ricevuta. Oltre i 30 giorni non saremo in grado di accettare il reso, a meno che il prodotto non sia difettoso.
Potrá restituire un articolo acquistato online direttamente al nostro magazzino, seguendo le indicazioni del link qui sotto. Si prega di compilare il modulo di reso ricevuto col suo ordine e inserirlo nel pacco.

https://mountainwarehouse.intelligentreturns.net/main/landing

1. Compilare i dati dell’ordine
2. Compilare i dati personali
3. Confermare i suoi dettagli
4. Selezionare il metodo di reso
5. Creare l’etichetta di reso
6. Confezionare il pacco adeguatamente, includendo il modulo di reso
7. Incollare l’etichetta di reso esternamente al pacco
8.Consegnare il pacco presso l’ufficio resi piu vicino
9. Il suo rimborso verrá effettuato entro 14 giorni dalla data di invio

Conditions

• Per tutti i resi, il prodotto non deve essere stato indossato e restituito nella sua confezione originale. In caso di acquisto di calzature, queste non devono essere state indossate all’esterno.
• Les retours envoyés à notre entrepôt sans le formulaire dûment rempli ou n’étant pas «comme neufs» seront refusés.
• Resi inviati al nostro magazzino senza il modulo di reso compilato e che non sono “come nuovi” saranno rifiutati.
• Il portale genererá l’etichetta di reso, che dovrá essere incollata esternamente al pacco e consegnato all’ufficio postale.
• In alcune regioni sará necessario un pagamento, in base alla zona, il pagamento é richiesto prima di completare il reso.
• Se ritiene il suo capo essere difettoso, la preghiamo di contattare il servizio clienti prima di completare il reso.

You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.

Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.intelligentreturns.net/main/landing

1.Fill out your order information

2.Fill out Personal information

3.Confirm your details

4. Select your returns method

5.Generate Returns label

6.Package your return appropriately, including your completed returns form

7.Apply label to outside of your return

8.Drop the parcel of at your local drop off location

9.It may take up to 14 days from the day of sending, for your return and refund to be processed

DEVOLUCIONES

Si desea devolver un artículo, el plazo de devoluciones es de 30 días a partir de la fecha de recepción del mismo. Después de ese periodo, no podemos aceptar devoluciones a no ser que el producto sea defectuoso.
Puede devolver un artículo comprado online directamente a nuestro almacén a través del siguiente enlace de devoluciones. Por favor, rellene el documento de devoluciones que viene en la hoja de pedidos y póngalo dentro del paquete.

How do I return my item?

Haga clic en el enlace que le llevará a nuestro portal de devoluciones y siga estas sencillas instrucciones para completar su devolución:

https://mountainwarehouse.intelligentreturns.net/main/landing

1. Rellene el registro con su número de pedido
2. Introduzca sus datos personales
3. Confirme sus datos personales
4. Elija el método de devolución
5. Genere la etiqueta de devoluciones
6. Adjunte el formulario de devolución en el interior del paquete
7. Imprima la etiqueta y péguela en el exterior del paquete de devolución
8. Devuelva el artículo mediante el método que haya elegido y llévelo el artículo a devolver al punto de entrega que más le convenga
9. El proceso de reembolso y/o devolución puede tardar hasta 14 días laborales desde la recepción del mismo.

Conditions

• Todas las devoluciones deben ser enviadas en su embalaje original y en buenas condiciones. Por motivos de higiene, el calzado no debe haber sido usado.
• Las devoluciones enviadas a nuestro almacén sin el formulario debidamente cumplimentado o en malas condiciones serán rechazadas.
• El portal de devoluciones generará una etiqueta de devolución que deberá colocarse en el exterior del paquete y llevarlo al punto de entrega más cercano.
• Algunos lugares tienen un cargo extra que se establecerá en función de su ubicación y lo verá antes de completar su devolución.
• Si cree que el artículo tiene algún defecto o es incorrecto, le rogamos que se ponga en contacto con el servicio de atención al cliente antes de completar y registrar su devolución.

You can return an item bought online direct to our warehouse via the returns portal link below. Please fill out the returns form that arrived with your order and include it with your parcel.

Click the link to be taken to our easy returns centre and follow the simple instructions to complete your return:
https://mountainwarehouse.managemyreturn.com

1.Fill out your order information

2.Fill out Personal information

3.Confirm your details

4. Select your returns method

5.Generate Returns label

6.Package your return appropriately, including your completed returns form

7.Apply label to outside of your return

8.Drop the parcel of at your local drop off location

9.It may take up to 14 days from the day of sending, for your return and refund to be processed

Warenrückgabe

Wenn Sie einen Artikel zurückgeben/umtauschen möchten, können Sie dies innerhalb von 30 Tagen nach Erhalt der Ware tun. Nach 30 Tagen Rückgabeoption ist es uns leider nicht mehr möglich die Ware anzunehmen, es sei denn das Produkt weist einen Mangel auf.

Wie gebe ich einen Artikel zurück?

Klicken Sie auf den folgenden Link um zu unsem Retouren-Center weitergeleitet zu werden und folgen Sie den Anweisungen um Ihre Retoure zu vervollständigen:

1. Geben Sie Ihre Bestellinformationen an
2. Geben Sie Ihre personenbezogenen Informationen an
3. Bestätigen Sie Ihre Angaben
4. Teilen Sie uns mit, was Sie zurücksenden möchten
5. Wählen Sie Ihre Retourenmethode
6. Erstellen Sie Ihr Retouren-Etikett 
7. Verpacken Sie Ihre Retoure angemessen
8. Befestigen Sie Ihr Etikett am Paket
9. Geben Sie Ihr Paket bei Ihrem nächstliegendem Paketshop/Poststelle ab
10. Die Bearbeitung Ihrer Retoure, kann bis zu 14 Tage nach dem Versand dauern

Wichtige Informationen

• Im Falle einer Rückgabe muss der Artikel originalverpackt, sowie in ungetragenem/ungeöffnetem Zustand sein. Schuhwerk darf daher nicht im Freien getragen werden.
• Rücksendungen mit einem nicht vollständig ausgefülltem Rücksendeformular/Lieferschein oder die nicht als neu/ungetragen betrachtet werden, müssen leider zurückgewiesen werden.
• Das Retouren-Portal wird Ihnen ein Etikett erstellen, dass Sie auf die Außenseite vom Paket anbringen müssen. Das Paket kann dann bei Ihrem nächstliegendem Postamt abgegeben werden.
• Für einige Orte fällt eine Gebühr an, diese bezieht sich auf Ihren Standort. Ihnen werden jegliche anfallenden Gebühren im Vorhinein angezeigt und Sie müssen die Zahlung vervollständigen, bevor Sie mit den Retourenvorgang abschließen können.
• Falls Sie glauben Ihr Produkt weist einen Mangel auf oder er wurde Ihnen der falsche Artikel zugesendet, kontaktieren Sie bitte vor einer Rücksendung unseren Kundenservice.