UK Deliveries
FREE UK Mainland Standard Delivery within 3-5 working days on orders over £50
£5.99 UK Mainland Standard Delivery on orders under £50
No delivery to Scottish Highlands, Northern Ireland, Isle of Man, Isle of Wight and Isles of Scilly
Orders are sent via DPD
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
To return your order, create your return label at https://our-returns.dpd.co.uk/TERRANOVA
Pack the items to be sent back securely in suitable protective packaging, together with the completed returns form
Take your package to your nearest drop off point. To find your nearest drop-off point, visit: https://www.dpd.com/hu/en/pickup-parcelshops/find-a-parcelshop/
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Terra Nova Equipment Limited cannot be returned to Mountain Warehouse stores.
Return address: Terra Nova Equipment Returns Hubaco House (Unit 2) Railway View Clay Cross Chesterfield Derbyshire S45 9FR
For more information or help, please contact Mountain Warehouse's Customer Care.