UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days
£1.99 Express Delivery within 2-3 working days
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days
Orders are sent via Royal Mail or APC
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by FreshWipes cannot be returned to Mountain Warehouse stores.
Return address:
Freshwipes Returns,
Unit 6,
Stonecross Business Centre,
Lewes Road,
Laughton,
BN8 6BN
For more information or help, please contact Mountain Warehouse's Customer Care.