UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days
FREE Express Delivery within 3 working days
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days
Orders are sent via DHL
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Print and fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the DHL Portal to arrange return postage for your items. This is not a Mountain Warehouse operated service.
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Amazonas cannot be returned to Mountain Warehouse stores.
Return address:
Mango Chimp
Unit 7 C Mercury Road
Gallowfields Trading Estate
DL10 4TQ
For more information or help, please contact Mountain Warehouse's Customer Care.