UK Deliveries
UK Mainland
FREE Standard Delivery within 3-5 working days
Scottish Highlands, Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days on orders over £39
£4 Standard Delivery within 3-5 working days on orders under £39
Orders are sent via Yodel, Evri and Royal Mail. Other couriers may be used based on your location and order profile.
UK Return & Refund Policy
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
Returns are not accepted on food, medical items or hygiene products.
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
Pack the items to be sent back securely in suitable protective packaging
Print and fill out the return slip, and make sure to include it inside the package you're returning.
You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by HugglePets cannot be returned to Mountain Warehouse stores
Return address:
HugglePets Returns Speedway Building Cooper Street Wolverhampton WV2 2JL
For more information or help, please contact Mountain Warehouse's Customer Care.