ALOC Retail

Size Guide:

Delivery & Returns:

UK Deliveries

• UK Mainland

• FREE UK Standard Delivery within 3-5 working days on orders over £50

• £3.95 UK Standard Delivery within 3-5 working days on orders under £50

• FREE UK Mainland Express Delivery within 3 working days on orders over £50 - order before 12pm

• £4.75 UK Mainland Express Delivery within 3 working days on orders under £50

• Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly

  • £3.95 UK Standard Delivery within 3-5 working days

• Orders are sent via Evri

UK Return & Refund Policy

• Orders can be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Returns are free

• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method:

• To return your order, create your freepost return label at https://www.royalmail.com/track-my-return/create/3734

• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged

• Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/

• Please retain proof of postage until it has been confirmed that your refund has been processed.

• Please note that items sold by ALOC Retail cannot be returned to Mountain Warehouse stores.

Return address:

ALOC Retail

Roundhouse Road

Faverdale Industrial Estate

Darlington

DL3 0UR

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

In the rare occasion, if you have a product with a manufacturing defect, don't worry. All products come with a 1-year guarantee.

If beyond 60 days of use, we will firstly offer a repair solution. If we are unable to repair your item within a reasonable period, we will exchange the product.

If no equivalent product is available, we will offer a full refund.

If a faulty product is returned within 60 days after purchase, with proof of purchase, you have the right to a full refund.

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