UK Deliveries

• FREE UK Standard Delivery within 3-5 working days on orders over £35
• £4 UK Standard Delivery on orders under £35
• Orders are sent via Royal Mail or DPD

UK Return & Refund Policy 

• Orders must be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free
• For faulty or damaged items, please contact Mountain warehouse Customer Service team 

Return method: 

• To return your order, please register your return here: https://www.royalmail.com/track-my-return/create/3945 
• Pack the items to be sent back securely in suitable protective packaging, include a record of your original order so your refund can be processed accordingly upon arrival
• Bring your item to any Post Office and keep the tracking receipt as proof of return
• To find your local drop off point visit https://www.royalmail.com/services-near-you#/ 
• Please retain proof of postage until it has been confirmed that your refund has been processed
• Please note that items sold by Dock & Bay cannot be returned to Mountain Warehouse stores

Return address:

Dock & Bay Returns c/o ILG 

Unit 2 

Space Gatwick 

Faraday Road 

Crawley 

RH10 9BJ

For more information or help, please contact Mountain Warehouse's Customer Care.

We have a no quibbles 60 day return policy, so please get in touch if you'd like to send back an unwanted item for a refund.

If you’re not happy with your product, we’ll understand…