Dock & Bay

Size Guide:

Delivery & Returns:

UK Deliveries

• UK Mainland

  • FREE Standard Delivery within 3-5 working days on orders over £35

  • £4 Standard Delivery within 3-5 working days on orders under £35

• Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly

  • FREE Standard Delivery within 3-5 working days on orders over £35

  • £4 Standard Delivery within 3-5 working days on orders under £35

• Orders are sent via Royal Mail or DPD

UK Return & Refund Policy

• Orders can be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Returns are free

• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method:

• To return your order, please register your return here: https://www.royalmail.com/track-my-return/create/3945

• Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.

• Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/

• Please retain proof of postage until it has been confirmed that your refund has been processed

• Please note that items sold by Dock & Bay cannot be returned to Mountain Warehouse stores

Return address:

Dock & Bay Returns c/o ILG

Unit 2

Space Gatwick

Faraday Road

Crawley

RH10 9BJ

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

We have a no quibbles 60 day return policy, so please get in touch if you'd like to send back an unwanted item for a refund.

If you’re not happy with your product, we’ll understand…

Owned By:

Address:

VAT Registration number:

Registered company number: