By signing up, you will receive exclusive offers and news on our latest products. You can easily unsubscribe from our marketing emails by clicking the link found at the bottom of each mailer or by updating your account preferences.
Proudly founded in Sydney, EVERAU is a premium brand that focusses on craftsmanship, timeless designs and unparalleled comfort. From our humble beginnings making the iconic Australian sheepskin boot to our evolution into a diverse array of fashion pieces, we create sophisticated pieces that stand out.
We believe comfort is not just a physical sensation but also a state of mind that empowers you to embrace your true self. We encourage our wearers to embrace the laid back Australian lifestyle all year-around and to incorporate it into their own personal style. Be whoEVER you are.
FREE UK Standard Delivery within 3-5 working days on orders
Orders are sent via Royal Mail
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/8243
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged. Fill out the return slip, and make sure to include it inside the package you're returning.
Take your package to your nearest drop off point. To find your nearest drop-off point, visit https://www.royalmail.com/services-near-you#/ .
You can download the return slip here
Please note that items sold by EVERAU Australia cannot be returned to Mountain Warehouse stores
For more information or help, please contact Mountain Warehouse's Customer Care.
Return of faulty or damaged goods for the purpose of gaining a credit/refund is subject to evaluation depending on the condition of the goods. For example, footwear items may not be refunded if they have been worn, or if sewing tags have been removed. In order to credit you for your faulty items, we expect the purchased items to be returned in brand new condition.
This includes the return of the original packaging and labels and tags still being attached to the items. Once the product has been returned and accepted, we will replace or refund monies.
If you wish to exchange your purchase, you may do so provided the goods are in their original condition, in the original packaging and proof of purchase is provided no later than 60 days from the original purchase date. Returned shipping costs will be charged at the customer expense; however we will assist by paying for the shipping costs for the returned shoes back to you. If you wish to exchange your purchase for a different size or style, please note products are subject to availability.
