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Express Brands mission' is to deliver the biggest and best brands at the lowest possible prices whilst always giving five star service at the same time. We are fanatical about delivering the service and value that you the consumer demands. We sell Mens, Women's, Kids and infants trainers from popular brands such as Adidas, Altra Running, Cotswold, New Balance, Saucony and so much more. With our established network throughout Europe and the UK, whether it be direct with Brands or with their agents we guarantee to deliver you an authentic piece of footwear at an incredibly low price. We aim to provide a hassle-free service to our customers with our unwavering commitment to be the best in the industry and to deliver the service you deserve.
£3.99 UK Standard Delivery within 3-5 working days
Orders are sent via Royal Mail
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Please note because of hygiene reasons, we do not offer refunds or exchanges on socks or underwear
To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/8403
Pack the items to be sent back securely in suitable protective packaging, together with the completed returns slip.
You can download the returns slip here.
Bring your item to any Post office or schedule a free collection on royal mail portal and keep the tracking receipt as proof of return.
To find your local drop off point visit Services near you | Royal Mail Group Ltd.
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Express Brands cannot be returned to Mountain Warehouse stores.
Return address:
Express Brands
Unit 89 North East BIC
Alexandra Avenue
Sunderland
SR5 2TH
For more information or help, please contact Mountain Warehouse's Customer Care.
All Express Brands products come with a fair wear and tear guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident or neglect.
All of our products guarantees operate on the condition that products have not been damaged by accident or neglect.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse (faults generally occurs within a few weeks of using the item) please contact us by getting in touch through Mountain Warehouse Customer Service. We review the fault with you and decide accordingly whether the item is faulty and then refund / or not refund based on that decision.
