By signing up, you will receive exclusive offers and news on our latest products. You can easily unsubscribe from our marketing emails by clicking the link found at the bottom of each mailer or by updating your account preferences.
Founded in 1996 Extras Group Ltd is a British company with a wealth of knowledge in the fashion accessories industry. We pride ourselves on producing individual, unique and exciting collections for our global network of retailers. With over 100 years of heritage across 4 family generations, Extras has grown from small beginnings to one of the UK’s leading fashion accessory manufacturers. Through these years of experience, we have built a solid understanding of what it takes to design, produce and care for a quality product.
UK Mainland/ Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
£3.50 Standard Delivery within 3-5 working days
Orders are sent via Roya Mail
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, attach the pre-paid returns label provided with your order.
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Take your package to your nearest drop off point. To find your local drop off point visit https://www.royalmail.com/services-near-you#/
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Extras Group cannot be returned to Mountain Warehouse stores.
Return address:
Unit A Oaktree Business Park Limewood Court Leeds LS14 1NF
For more information or help, please contact Mountain Warehouse's Customer Care.
All Extras Group products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. We also offer a 3-Year Waterproof Guarantee on selected products. This is indicated on the product description or the item tag and gives you a three-year peace of mind on waterproofing. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
