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Footwear Depot is a leading online multi-brand shoe retailer, offering a wide range of stylish, high-quality footwear for men and women. Since 2017, we’ve built a trusted reputation by providing an exceptional shopping experience and an extensive selection to suit every style, occasion, and budget.
FREE UK Standard Delivery within 3-5 working days on all UK mainland orders over £29.99
£3.50 UK Standard Delivery on orders under £29.99
Orders are sent via Evri & DHL
Orders must be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
Please note because of hygiene reasons, we do not offer refunds or exchanges on socks.
To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/6249
Securely pack the items to be returned in the provided bag using the adhesive strip, or use suitable protective packaging, together with the completed returns form.
You can download the returns form here.
Bring your item to any Post office or schedule a free collection on royal mail portal and keep the tracking receipt as proof of return
To find your local drop off point visit Services near you | Royal Mail Group Ltd
Please retain proof of postage until it has been confirmed that your refund has been processed
Please note that items sold by Footwear Depot cannot be returned to Mountain Warehouse stores
Please return to: Footwear Depot MWL Return Department Himalayan House 430 Thurmaston Boulevard Leicester LE4 9LE
For more information or help, please contact Mountain Warehouse's Customer Care.
Footwear Depot products come with a 30 days guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear. We don’t not provide any guarantee or warranty on socks/accessories. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
