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Freshairjunkie is a specialist Outdoor Shop offering top quality brands at great prices. We are a small family run business trying to help outdoor enthusiasts get the most out of their adventures. Being independent, we choose what we offer, and only sell items we would use, and often have used on our own adventures. We pride ourselves in our excellent customer service, and are always on hand to give help and advice if needed.
UK Mainland
FREE UK Standard Delivery within 3-5 working days for a Small & Medium Parcel
£3.99 UK Standard Delivery within 3-5 working days for a Large Parcel
£6.99 UK Standard Delivery within 3-5 working days for a Specialist Parcel
Scottish Highlands & Northern Ireland
FREE UK Standard Delivery within 3-5 working days for a Small & Medium Parcel
£3.99 UK Standard Delivery within 3-5 working days for a Large Parcel
£9.99 UK Standard Delivery within 3-5 working days for a Specialist Parcel
Isle of Man, Isle of Wight & Isles of Scilly
FREE UK Standard Delivery within 3-5 working days for a Small & Medium Parcel
£8.99 UK Standard Delivery within 3-5 working days for a Large Parcel
£12.99 UK Standard Delivery within 3-5 working days for a Specialist Parcel
Delivery charges are calculated at checkout
Orders are sent via Royal Mail
Please note that orders placed during the weekend or on official holidays will be processed the next working day
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery
For faulty or damaged items, please contact Mountain warehouse Customer Service team
Pack the items to be sent back securely in suitable protective packaging
Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.
Post your item to the address below and keep the tracking receipt as proof of return.
For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by Freshairjunkie cannot be returned to Mountain Warehouse stores.
Return address:
Returns: Ashfield Lodge Ashfield Road, Torquay TQ2 6HH
For more information or help, please contact Mountain Warehouse's Customer Care.
Most products sold by Freshairjunkie come with a limited come with a limited 12-month guarantee.
This guarantee only applies to manufacturing defects if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
Some branded items we supply have longer warranty terms, which can be found on the product packaging and/or instructions.
Please refer to specific Brand websites for more details.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care.
We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
