FreshWipes

Delivery & Returns:

UK Deliveries

• UK Mainland

  • FREE Standard Delivery within 3-5 working days

  • £1.99 Express Delivery within 2-3 working days

• Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly

  • FREE Standard Delivery within 3-5 working days

• Orders are sent via Royal Mail or APC

UK Return & Refund Policy

• Orders can be returned within 60 days of receipt

• The products must be in their original packaging, with all tags and in original condition

• Customers are responsible for return shipping costs, except for products that are faulty or damaged upon delivery

• For faulty or damaged items, please contact Mountain warehouse Customer Service team

Return method:

• Pack the items to be sent back securely in suitable protective packaging

• Fill out the return slip, and make sure to include it inside the package you're returning. You can download the return slip here.

• Post your item to the address below and keep the tracking receipt as proof of return. For your convenience, follow here to the Royal Mail Returns Portal/Parcel2Go to arrange return postage for your items. These are not Mountain Warehouse operated services.

• Please retain proof of postage until it has been confirmed that your refund has been processed.

• Please note that items sold by FreshWipes cannot be returned to Mountain Warehouse stores.

Return address:

Freshwipes Returns,

Unit 6,

Stonecross Business Centre,

Lewes Road,

Laughton,

BN8 6BN

For more information or help, please contact Mountain Warehouse's Customer Care.

Terms & Conditions:

All Freshwipes products come with a 60-day no quibble money back guarantee. We hope you are delighted with your products but if you are not for whatever reason, please arrange for the products to be returned within 60 days and we will give you a full refund. Please note that all packs have an expiry date.

Owned By:

Address:

VAT Registration number:

Registered company number: