UK Deliveries

• FREE UK Standard Delivery within 3-5 working days on all orders
• Orders are sent via The Royal Mail

UK Return & Refund Policy

• Orders must be returned within 60 days of receipt
• The products must be in their original packaging, with all tags and in original condition
• Returns are free
• Please note food items are exempt from the above returns process.

Return method:

• To return your order, create your freepost return label at https://www.royalmail.com/track-my-return#/details/5037
• Pack the items to be sent back securely in suitable protective packaging
• Bring your item to any Post office and keep the tracking receipt as proof of return
• To find your local drop off point visit https://www.postoffice.co.uk/branch-finder
• Please retain proof of postage until it has been confirmed that your refund has been processed
• Please note that items sold by Gifts Direct 2 U Ltd cannot be returned to Mountain Warehouse stores

Please return to:

Gifts Direct 2 U Ltd
Units 1 & 2 Welborne Business Park
Wickham Road
Wickham
Hampshire
PO17 5BT

For more information or help, please contact Mountain Warehouse's Customer Care.

All Gifts Direct 2 U Ltds products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.

All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.

In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.