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Grub's is a British footwear brand which was created in 2000 to start the neoprene revolution in sports and agricultural boots. Back then our innovative inspired construction concentrated on providing comfort, grip and warmth in a walking wellington boot.
Now, those classic boots still remain at the heart of our range, which also encompasses leisure, agriculture and walking. With any new designs or changes we consider our brand attributes; comfort, grip, warmth and being 100% waterproof, which makes us a popular choice.
Our family has made performance footwear for nine generations, since 1776 when Samuel Foster started his business in Draycott, Derbyshire. Our family has moved and change with the times, whilst maintaining the same guiding principles of listening to our customer and providing for their footwear needs.
UK Mainland/ Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days
Orders are sent via Parcelforce
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return your order, create your freepost return label at https://rl.returns.international/grubsboots/
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
Take your package to your nearest Collect+ drop off point. To find your local drop off point visit https://www.collectplus.co.uk/find-a-store
You can download the return slip here.
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by GRUBS BOOTS cannot be returned to Mountain Warehouse stores.
Return address:
Grubs Boots Ltd Unit 3 Bradshaw Works Printers Lane BL2 3DW
For more information or help, please contact Mountain Warehouse's Customer Care.
WARRANTY DETAILS
Grubs Boots Warranty Grubs Boots Limited Warrants to the original end consumer, that its footwear be free from defects in materials and workmanship for a period of one year from the date of purchase, providing the said is returned to the original point of purchase within twelve calendar months of the date of purchase.
Exclusions: This limited warranty does not cover any damage arising from: normal wear and tear, failure to adequately maintain and store the footwear, unauthorised alterations, repairs or modifications not performed by Grubs Boots Limited, used other than in the manner intended, improper or inadequate fit, use of a safety boot after such boot has sustained damage rendering it unsafe for use in the environment for which it was designed, damage caused by chemical, organic or foreign substances. Grubs Boots Limited does not warrant that any of its footwear provides protection from snakebites or bites from other wildlife and is not liable for personal injury resulting from such bites.
Grubs Boots Limited HEREBY DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING THE IMPLIED WARRANTY OF MERCHANTABLITY AND THE IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE.
Understanding our warranty
Your statutory consumer rights about the purchase of clothing and footwear can be found in the Sale of Goods Act. They refer to standards of quality and consumer expectations, and what you should do if these are not met.
Any pair of shoes or boots you buy should be of reasonable quality, with no damage such as missing pieces, holes, stains etc. The items should be fit for the purposes intended – i.e. if a boot is described as waterproof, it should be exactly that!
As listed in our exclusions, we will not warranty any returns that exhibit wear or tear related issues:
Our boots are waterproof, insulated, and comfortable straight from the box any issue that is due to a manufacturing issue will show up within the first weeks of use, such as leaking or poor bonding. We advise to try on boots in store to ensure correct fit and to wear the boots as intended straight away. Whilst the rubber and nylon upper are very durable, it is essential to ensure that you maintain them with regular cleaning and conditioning. Simply spray them with water and use a soft brush to remove any dirt then apply a rubber conditioner to replace the lost plasticising agents in the rubber. Acidic or alkali soils, animal waste and chemical fertilisers all leach the plasticisers from the rubber upper and soles. If regularly exposed and not cleaned and maintained, it will harden and crack causing splits and eventual leaking.
