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We specialise in the sale of affordable home, garden and lifestyle products offering good value to our wide customer base
UK Mainland
FREE Standard Delivery within 3-5 working days on orders over £50
£4.50 Standard Delivery on orders under £50
£5.95 Express Delivery within 2-3 working days - order before 2pm
Scottish Highlands/ Northern Ireland/ Isle of Man, Isle of Wight & Isles of Scilly
FREE Standard Delivery within 3-5 working days on orders over £50
£4.50 Standard Delivery on orders under £50
Orders are sent via DPD, DHL, Parcelforce or Royal Mail
Orders can be returned within 60 days of receipt
The products must be in their original packaging, with all tags and in original condition
Returns are free
For faulty or damaged items, please contact Mountain warehouse Customer Service team
To return packages larger than 61cm x 46cm x 46cm, begin the returns process by contacting Mountain Warehouse Customer Care
To return packages smaller than 61cm x 46cm x 46cm, create your freepost return label at https://www.royalmail.com/track-my-return/create/120 and bring your item to any Post Office and keep the tracking receipt as proof of return.
Please safely pack your items in secure, protective packaging to ensure they arrive undamaged.
To find your local drop off point visit https://www.royalmail.com/services-near-you#/
Please retain proof of postage until it has been confirmed that your refund has been processed.
Please note that items sold by idoodirect cannot be returned to Mountain Warehouse stores
Return address: idoodirect (MW Returns) Centenary House 7 Crown Gate Colchester Essex CO4 9HZ
For more information or help, please contact Mountain Warehouse's Customer Care.
All idoodirect’s products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear.
All our product guarantees operate on the condition that products have not been damaged by accident, neglect or by reasonable wear and tear.
In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a return for all faulty items purchased from the Mountain Warehouse website. We will be able to provide a repair or replacement for the product
