With over 20 years of eCommerce expertise, we’ve built our reputation on quality, value and passion - from paddleboards to snowboarding and everything in between. For us, substance always comes before style, though our style more than measures up. We care deeply about the products we sell and the customers we serve. Give us a try - after 20 years, we’re confident we won’t disappoint. We are official online resellers of brands including Dragon, Dirty Dog, Bolle, Columbia, Vast, Chums and North Beach.
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UK Deliveries
- £3.99 UK Standard Delivery within 3-5 working days
- FREE UK Mainland Delivery within 3-5 working days on orders over £100
- £4.99 UK Mainland Express Delivery within 2-3 working days
- Orders are sent via Royal Mail
UK Return & Refund Policy
- Orders must be returned within 60 days of receipt
- Please make sure items are returned as new, complete, unused, unworn and in original packaging to qualify for a refund. We will not refund items which have been used, worn, damaged or are missing any original packaging, security tags, labels or protective coverings.
- Returns are free
- For faulty or damaged items, please contact Mountain warehouse Customer Service team
Return method:
- You can create your free UK returns label at the below URL https://www.royalmail.com/track-my-return#/details/7783
- Simply attach the label to your parcel and drop off at any Post Office.
- To find your local drop off point visit https://www.royalmail.com/services-near-you#/
- Please retain proof of postage until it has been confirmed that your refund has been processed.
- Please note that items sold by iWEAR cannot be returned to Mountain Warehouse stores.
Return address:
iWEAR Returns (MW)
Unit 9 Rockhaven Business Centre
Rhodes Moorhouse Way
Longhedge
SALISBURY
Wiltshire
SP4 6RT
For more information or help, please contact Mountain Warehouse's Customer Care.
Warranty Details
All iWEAR products come with a 12-month guarantee. This guarantee only applies if the product has been used for its intended purpose and excludes damage caused by accident, neglect or wear and tear. In the unlikely event of a fault developing with an item you have purchased through Mountain Warehouse, please contact us by getting in touch through Mountain Warehouse Customer Care. We review the fault with you and offer a full refund for all faulty items purchased from the Mountain Warehouse website.
Delivery Policy
We aim to dispatch all orders received before 2pm Monday to Friday on the next working day. We use Royal Mail Tracked 48 for our standard UK mainland delivery service and Royal Mail Tracked 24 for our express UK mainland delivery service.
